Stay on top of your AML/KYC obligations without leaving Ignition. Compliance helps Australian practices verify client identity and conduct due diligence before delivering in-scope services — keeping your workflow in one place and giving you a clear audit trail.

Compliance is an opt-in feature. Before enabling it, make sure:

Ignition Compliance is designed to support your due diligence workflow — it is not legal advice. For guidance specific to your obligations under AUSTRAC Tranche 2, speak with your compliance advisor.

Once set up, Ignition will run in the background to recommend which services in your library may require client verification.
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Ignition analyzes your services — including service name, description, and category — and recommends which ones may require client verification under AML/CTF obligations.

You'll see verification badges appear on services in your Services library. From there you can:

Ignition's recommendations are a starting point based on service wording and category. They are not a definitive determination of your compliance obligations. Always review classifications against your own compliance policy and advice.

There are three verification types. You choose which one applies to a service or client.

Your classification choices are saved — they won't be overwritten if the recommender runs again in future.

Compliance has no separate feature fee. You pay per check only:

Compliance is included on the Core, Pro, and Pro+ plans.

Once Compliance is enabled, proposals that include classified services will show a Verification required badge on those services in the proposal editor.

At the Send step, you can choose which verification type to request. In the instance where a send is blocked, Ignition explains the compliance blockers and the actions needed before you can send. A client-facing verification request is only created when you explicitly choose to send one.

Compliance does not block you from sending, signing, or accepting a proposal, or from collecting payment. The verification step happens after your client accepts.

After your client accepts a proposal, they'll see a Client Verification checklist directly on their acceptance confirmation screen — no separate email required at that point.

The checklist walks your client through the verification steps entirely within Ignition. They won't be redirected to a third-party site or see any provider-specific language. From your client's perspective, it's a seamless part of the Ignition experience.
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Your client will also receive an email with a link back to the checklist if they need to return to it later.
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If a client doesn't complete verification straight away, you can resend or regenerate their verification link from their client record.

The Enhanced check with entity & ownership collection (Pro plan and above) lets you collect a company's entity, ownership, and control details, and run an Enhanced AML/CTF check on the recipient.

If you need to verify specific people, you can send follow‑up checks to additional directors or beneficial owners. These company verification checks use official business registries, including ASIC, and support director identification.

You can send verification requests to multiple clients at once. To do this, navigate to your Clients tab and select all the clients you wish to bulk verify.

Then, click More actions → Request verification to start the process.

Note: The bulk verification feature is only available on the Pro plan and above.

Once your client completes their verification, the result will appear in the Compliance section of your Ignition navigation (between Clients and Services in the main menu).

The Compliance workbench shows separate queues for:

Your Ignition Home dashboard also shows a summary count of any compliance actions that need attention.

For Enhanced (Tranche 2) checks, the verification result also displays an AUSTRAC AML/CTF policy assurance section, indicating that the relevant checks have been carried out.

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Some results will require you to make a judgment call before the agreed service can proceed. In these cases you can:

Risk levels (Low / Medium / High) are provided as evidence to inform your decision, not as a final recommendation.
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After a proposal is accepted, any agreed services that require verification are blocked for delivery until verification is complete and satisfactory.
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You'll see these in the Delivery blocked queue in your Compliance workbench. The block clears automatically when:

Delivery blocking is applied to the agreed service — it does not affect billing, invoicing, or payment collection.

Your Clients tab can also show Delivery blocked separately from verification status, so you can spot clients who are verified but still blocked because an enhanced check is needed.

Clients you already worked with before AML/CTF commencement are treated as pre-commencement clients. You don’t need to re‑check every one of these clients straight away. Instead, you only need to run a new check when something in the relationship changes (e.g. a new designated service, higher risk, or suspicious behaviour). When to run that check is ultimately up to your practice and your compliance adviser.

To help you review these clients easier, Ignition provides:

Pre-commencement clients without a verification request are not treated as delivery-blocked. This visibility is an early version and will continue to be developed.

For clients you're onboarding outside of a new proposal — such as existing clients you've worked with before — you can send a verification request directly from their client record.
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Navigate to the client record → Compliance tab → Request verification, then choose the appropriate verification package.

The client will receive an email with a link to complete their verification in the Ignition portal.

Ignition stores the outcome and status of each verification. Raw identity documents, biometrics, and detailed provider reports are not stored within Ignition. Verification records are retained for your audit trail, and each verification is recorded as a separate entry on the client's Compliance tab.

You can export and access records in several ways:

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Does enabling Compliance affect my existing proposals?
No. Compliance applies to proposals created after you enable the feature. Existing accepted proposals are not affected.
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​What if my client can't complete verification online?
You can record a manual override with a written rationale directly in the Compliance workbench. This is intended for situations where a client has already provided verification by other means — for example, in person.
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​Can I turn Compliance off after enabling it?
You can pause Compliance from Settings → Labs. Existing verification records are retained and any in-progress provider checks will still be reconciled for audit purposes. Note that MFA will remain active on your practice after pausing.
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​Will my clients see any third-party provider branding during verification?
No. The verification experience is fully embedded within Ignition. Your clients will only see Ignition branding and plain-language instructions — no third-party provider names or technical terminology.
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​What's the difference between Identity verification and Enhanced verification?

The Standard identity check verifies a government-issued ID document only — it does not include AML/CTF screening, and satisfies ATO/TPB identity requirements but not, on its own, Tranche 2 obligations.

The Enhanced identity & AML/CTF check adds a biometric selfie, proof of address, and enhanced AML/CTF screening (PEP and sanctions) with continuous monitoring, and is the check aligned to Tranche 2.

The Enhanced check with entity & ownership collection adds entity, ownership, and control collection with follow-up checks for additional directors or beneficial owners. If you're unsure which to use, speak with your compliance advisor.
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​What does Ignition store from the verification process?
Ignition stores the outcome and status of each verification for your records. Raw identity documents, biometrics, and detailed provider reports are not stored within Ignition.
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​Can I export my verified clients register?
Yes. You can run a Compliance CSV export (via Compliance tab → Export) for a practice-wide view of requests, review candidates, evidence context, delivery state, and latest activity. Your Services CSV export also now includes Compliance classification columns, and individual verification PDFs are available to users with the Compliance Manager permission.