Start a conversation with the Support team
We use an app called Intercom. It's not live chat and it's not a ticketing system. It fits right in between. If you prefer email, you can email firstname.lastname@example.org .
To start a chat:
If you haven't been able to find an answer to your question in the knowledgebase, you can start a conversation by clicking this icon in the bottom right corner of your screen:
Click "New conversation". and our dedicated support team will be glad to help.:
if you have started a previous conversation with a support agent, click on "see previous" and you'll be able to resume any of your prior conversations:
When should I expect an answer?
Please note: this is not live chat. The best way to describe this service is to compare it to sending a text message. We understand that you need quick answers to your questions, which is why we will continue to update our knowledge base regularly.
If you would prefer to speak with someone, please note that our average first response time is 3 hours and our support office hours are Monday-Friday, 9am-5pm in Australia, USA & Canada, and the UK.