Welcome to the Ignition family! This article will show you how to get started in the quickest way possible.

We'll need you to log into your account first, so go ahead and login first! 

The quickest way to get started 

Now that you've logged into Ignition, click on the Discover tab on the left-hand side of your screen.

This is our Discover page which will teach you everything you need to know in order get you creating proposals and managing your client billing ASAP!

Follow these steps to complete your Discover tasks and get familiar with Ignition.

You will learn:

  • What the proposal looks like to your clients

  • The proposal creation process

  • Managing your client billing after the proposal is accepted

  • How to showcase your branding

  • Uploading your engagement letter / terms and conditions (for our team to format)

When you are finished, we suggest exploring Ignition further by signing up for our Getting Started Webinar, organizing your own custom brochure for your proposals, and more!

Getting Started Webinar and Resources page

Subscribers on Starter plans will be able to attend our fortnightly Getting Started with Ignition webinar!

Our Customer Success team will cover account setup aspects, the proposal creation process, and you can even ask questions live that our team can answer.

Please click through to your relevant region below for a time-friendly registration link.

Or, catch up on previous webinars and get started with our on-demand training videos if you want to get started ASAP!

AMER - Getting Started with Ignition

APAC - Getting Started with Ignition

EMEA - Getting Started with Ignition

Your own Customer Success Manager

Customers on a Professional or Scale plans will be assigned your very own Customer Success Manager (CSM) in your specific region (APAC, EMEA, AMER) for the first 90 days of your subscription.

They will assist you with account setup and implementation tailored to your business!

Click on the specific link pertaining to your region below and book your introductory call with our Customer Success team.

Please note: The links below are monitored and only applies to brand new accounts.

If you'd like to set up your account yourself, check out our articles so you can get started sending proposals and managing billing ASAP. Although, we do encourage you to book in some time as your dedicated CSM can help answer any questions and assist with any issues!

Preparing for your introductory call

After you book a call, we strongly suggest jumping into the Discover page and completing all the tasks there since it relates to the account setup process.

Performing all the tasks before your call will be extremely beneficial as you and your CSM can then focus on creating proposals and implementing Ignition across your business.

If you'd like some further information while you complete these steps, you can read through our collection of short articles here.

Below are a few recommended articles as you complete the Discover page.

If you have any questions, reach out to our Support team by clicking on the widget in the bottom right-hand corner of this page, or alternatively through email at help@ignitionapp.com!

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