Generally, if you want to change an active proposal status from Active → Complete, you will need to do so manually by clicking the Actions button and selecting "Complete".
However, there are some instances where a proposal will be automatically marked as Complete.
Ignition will automatically mark a proposal as complete if:
Continuous Recurring Billing has been turned OFF on the proposal
All the services on the proposal have been invoiced and there are no remaining items to bill
The end date has passed (only applies if a proposal has recurring services)
If you would like further information, please reach out to your Customer Success Manager or Account Manager.
Alternatively, contact us at help@ignitionapp.com or start a conversation by using the live chat widget in the bottom right-hand corner of this page!