If at any time you are not satisfied with the service, please let us know and we will do our best to resolve the situation. We encourage you to speak to a Customer Success Manager at any time by emailing success@ignitionapp.com or starting a conversation directly in the app. 

Please only close your account if you are sure that you no longer wish to use Ignition. We'd be sorry to see you go.

Deleting your account will:

  • Prevent you, your staff and and any invited clients from logging into Ignition.

  • Stop any pending or future invoices from being generated

  • Stop any workflows from being generated

  • Stop your web connector and realtime website quoting

Instructions

Please note You can only delete your account if you are the principal user (typically, the person who activated the subscription).

Step 1 - Click on your account name in the top right hand corner
Step 2 - Click on Subscription and Billing

Step 3 - Click on Close Account 

Step 4 - If you'd like to chat with our team before making a decision, click the Chat now button to start a conversation.

Otherwise, click Cancel account and select a reason you are leaving.

Please provide some feedback on how we could have improved - we really value the ability to learn from everyone who leaves and read every response we get here!

Once you have deleted your account you will be logged out of Ignition and your account will be removed. 

If you need further assistance please email us at support@ignitionapp.com


What happens to my invoicing, payments and workflows?

  • Automatic invoicing is disabled when a you cancel your account. This means that any additional payments will not be collected.

  • If you resubscribe to Ignition in the future, automatic invoicing will resume for any active clients. Note that you will need to generate any missed invoices if you need to.

  • Any automated workflows will not be generated and you will need to manually generate them after you resubscribe.

  • If there is a scheduled disbursal when your account is cancelled, the disbursal will be stuck. It’s important to note that disbursals will need an active account to be processed successfully. Please reach out to our Support team at support@ignitionapp.com if you experience this issue.

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