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Payment plans (beta)

Break a single invoice into smaller, scheduled payments so your client can pay over time.

Written by Pat Kuo

Please note: Payment plans is currently in beta. To opt into this feature, navigate to your Settings → Labs tab enable it. Learn more about Ignition Labs here.

Some parts of the experience may change as we refine it. If you run into anything unexpected or have feedback, please reach out to our Support team.

Payment plans let you break a single invoice into a series of smaller, scheduled payments, so your client can pay over time while you stay on top of what's collected and what's still due.

Ignition works out the installment amounts for you: choose how many payments and how often, and we split the invoice total evenly across the schedule.

There are two ways to set up a payment plan, and the right one depends on whether you already have your client's payment details:

  • Let your client choose — you build the plan, then send it to your client to review and accept. They add a payment method (or pick one already on file) and accept the plan themselves. Use this when you don't have a payment method on file, or when you'd like your client to confirm before anything is charged.

  • Use a saved payment method — you set the plan up on your client's behalf using a payment method already saved on file. There's nothing for your client to accept; the plan is active as soon as you send it. Use this when you already have a saved payment method and want the plan ready to go immediately.

This article walks through both, starting with how to get to the payment plan setup, which is the same for either method.


Getting started

From your Invoices list, select the invoice you'd like to turn into a payment plan. Open the More actions dropdown and choose Create payment plan.

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You'll now be in the payment plan setup, starting at Step 1. From here the two methods diverge at Step 2, so follow the section that matches how you want to set up the plan.

Method 1: Let your client choose

Use this when you want your client to add their own payment method and accept the plan.

Step 1: Review the selected invoice

Confirm the invoice details are correct before you build the plan, then continue to the next step.

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Step 2: Choose how the payment method is added

You'll see two options: use a saved payment method or let client choose. Here we are selecting Let client choose. You can then decide how your client is allowed to pay by credit/debit card or ACH, before continuing.

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Step 3: Set the payment schedule

Choose the number of payments and the frequency: monthly, weekly, or every two weeks. Ignition splits the invoice total evenly across the schedule you choose. For example, a $1,500 invoice set to three monthly payments becomes three payments of $500.

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Step 4: Edit and send the email

Review the email that will go to your client. You can edit the message to say whatever you'd like, and you'll need to enter the email address the payment plan should be sent to. When you're ready, hit Send.

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After you send (what you'll see)

You'll land on the invoice details drawer. In the Payments section you'll now see the payment plan attached to the invoice, marked Awaiting acceptance — it stays here until your client accepts.

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What your client sees

Your client receives an email with a Review and accept button.

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When they click Review and accept, they're taken to a screen where they select a payment method, either one already saved on file or a new one they add, and then accept the payment plan.

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Method 2: Use a saved payment method

Use this when you already have a payment method on file and want the plan active right away, with no acceptance needed from your client.

Step 1: Review the invoice

Confirm the invoice details are correct, then continue. (Same screen as Method 1.)

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Step 2: Choose how the payment method is added

At the payment method choice, select Use saved payment method. This is the one difference from Method 1 — everything else in setup is the same.

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Step 3: Set the payment schedule

Choose the number of payments and the frequency (monthly, weekly, or every two weeks), just as in Method 1. Ignition splits the invoice total evenly.

For example, a $1,500 invoice at three monthly payments becomes three payments of $500.

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Step 4: Edit and send the email

Edit the email message as needed, confirm the recipient, and hit Send.


Find and manage your payment plans

Note: The Payment plans page is part of the payment plans closed beta. If your practice hasn't been selected yet, you'll still see Payment plans in the menu, but it will show a preview of the feature instead of your plans.

Go to Payments → Payment plans to see every plan across your clients in one table, instead of opening invoices one at a time.

Column

What it shows

Client

The client the plan belongs to. Select the name to open their record.

Created on

The date the plan was created.

Status

Awaiting acceptance, Active, Completed, or Canceled.

Next payment

The date of the next scheduled payment, with the amount below it. Plans still waiting on your client show On acceptance.

Progress

How many installments have been collected, shown as "2 of 3 Paid". If any installment has failed, the number of failed payments shows in red.

Balance due

What's still outstanding on the plan.

Search by client name or invoice reference number, and filter by status to narrow the list.

Open a plan's details

Select a row to open that plan in a drawer.

💡 Pro-tip: The drawer has its own web address, so you can bookmark a plan or send the URL/link to a colleague.

The Summary section shows the client, the term (how often and how many payments), the start date, the total, the linked invoice, the payment method, and a copyable link to your client's portal view. A plan that hasn't been accepted yet shows On acceptance instead of a start date.

The Schedule section lists every installment with its scheduled date, amount and status, and flags the next one due. This section appears once the plan has a start date.

Cancel a plan from the list

Select the actions menu at the end of a row to open View details, or Cancel payment plan on plans that are Active or Awaiting acceptance.

Canceling stops payments that haven't been collected yet. Payments already collected aren't refunded.

Please note: At this point in time, only Admins can access this feature and cancel payment plans.


After you send (what you'll see)

You'll land on the invoice details drawer. Unlike Method 1, the plan isn't awaiting acceptance. It's all set to go. The drawer shows the plan amount, the payment method that will be used, and the date the first installment will run.

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What your client sees

Instead of a review-and-accept email, your client receives a view email with a View payment plan button. Opening it shows them the details of the plan, and they have the ability to change the payment method if they'd like.

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Quick comparison

Let your client choose

Use a saved payment method

When to use

You don't have a payment method on file, or want the client to confirm

You have a saved payment method and want the plan active immediately

Who adds the payment method

The client (saved or new)

You, using the method on file

Client action required

Yes — review and accept

No

Client email

Review and accept

View payment plan (can change payment method)

State after you send

Awaiting acceptance

Active, with first installment date shown

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