Payments & Billing | Ignition Help Center

How Payments Work In Ignition

Payments Overview

Looking for a summary on how Ignition Payments can help your business? Look no further.

Written by Tom Maxwell
Updated over a week ago

Setting up Ignition payments

Collect client billing details from your proposals and collect payment on your schedule, instead of waiting for your clients to pay!

Written by Pat Kuo
Updated over a week ago

Payment Clearing Times

Summary of clearing times by payment method across regions that are supported by Ignition payments

Written by Nick Dainty
Updated over a week ago

Does Ignition Send Invoices To Clients?

Written by Ella Buan
Updated over a week ago

Do I Get Charged Fees For Failed Payments?

Written by Ella Buan
Updated over a week ago

Differences between Standard & Premium Credit Cards

Learn the differences between Standard & Premium Credit Cards and the reason why we're not always able to identify the difference.

Written by Pat Kuo
Updated over a week ago

Tracking Payments

The Collections tab

The Collections tab is where you can see all payments currently collecting, pending collection and any rejected payments. Learn more inside!

Written by Tom Maxwell
Updated over a week ago

The Disbursals tab

A disbursal is a lump sum or combined batch of payment collections that get transferred to your bank account once a day. Learn more inside!

Written by Pat Kuo
Updated over a week ago

Tracking all historical collections for a client

Every client contains a history of all payments collected from all active and completed proposals.

Written by Tom Maxwell
Updated over a week ago

Frequently Asked Questions

Why do ACH payments take a long time to clear?

Learn about the Automated Clearing House (ACH) Pull process, compare with other ACH providers, and why Ignition has chosen the Pull process.

Written by Pat Kuo
Updated over a week ago

What to do if my client’s ACH payment is blocked?

Follow the steps in this article to resolve a blocked ACH payment.

Written by Pat Kuo
Updated over a week ago

Collecting payment on invoices created in the past

Written by Ella Buan
Updated over a week ago

How to cancel a payment and stop it from being collected

Written by Ella Buan
Updated over a week ago

What if my client accidentally pays the invoice twice?

Sometimes your clients may accidentally pay the invoice again, not realising that they are charged automatically through Ignition.

Written by Ella Buan
Updated over a week ago

Why does Ignition sometimes create multiple invoices?

Occasionally, you may find that Ignition creates multiple invoices per client. Learn why this may be the case.

Written by Pat Kuo
Updated over a week ago

Are clients notified when the payment fails to collect or is rejected?

Yes! Ignition will automatically notify the email addresses listed under your client's Notifications tab when this occurs.

Written by Ella Buan
Updated over a week ago

Can failed payment notifications be sent to another email besides the principal user?

You can elect which email addresses receive payment failure notifications under Settings → Payment Gateway → Notifications Email.

Written by Ella Buan
Updated over a week ago

Passing on Payment Transaction Fees to clients

Payment fees cannot be passed on to clients at the moment. This is something that we're considering as a feature!

Written by Ella Buan
Updated over a week ago

Blocked payment collections due to Prohibited and Restricted Businesses

Blocked or disabled payment collection due to business or client's matching Stripe's prohibited and restricted businesses list.

Written by Kalem Tonn
Updated over a week ago

Updating Client Billing Information

Adding new payment details to client records

Learn how you or your client can add new payment details to Ignition.

Written by Ella Buan
Updated over a week ago

Changing the payment collection date

Written by Nick Dainty
Updated over a week ago

Add, change and delete client payment methods

Discover how to add, change or delete a payment method after a proposal has been signed!

Written by Pat Kuo
Updated over a week ago

Updating My Billing Information

Disbursal Account Verification

Before you can receive funds from your clients via Ignition, you'll need to verify the bank account you want your funds deposited to.

Written by Ella Buan
Updated over a week ago

Rejected Payments

How To Handle Rejected Payments

Why payments sometimes fail and how to re-schedule a rejected payment

Written by Nick Dainty
Updated over a week ago

How Do I Resolve Late Payments, Rejected Payments, Or Disputed Payments?

Three of the most common questions we receive from UK Payments users, and how they can be addressed.

Written by Ella Buan
Updated over a week ago

Refunds & Disputes

Refunding Client Payments

Learn about refunding direct debit payments from within Ignition.

Written by Nick Dainty
Updated over a week ago

Payment Disputes

There are different processes for payment disputes depending on your region. Please click on the appropriate link inside this article!

Written by Pat Kuo
Updated over a week ago

Payment Disputes - Australia

Written by Ella Buan
Updated over a week ago

Payment Disputes - USA

Things to know about Ignition payment disputes for practices based in the USA

Written by Ella Buan
Updated over a week ago

Payment Disputes - UK

Things to know about Ignition payment disputes for practices based in the United Kingdom

Written by Jeff Borlaza
Updated over a week ago

Payment Disputes - CA, UK, NZ

Things to know about Ignition payment disputes for practices based in Canada, United Kingdom and New Zealand

Written by Ella Buan
Updated over a week ago

Country Specific Payment Setup

Canadian Pre-Authorized Debit (PAD) payments

Find out more on direct debit payments in Canada

Written by Nick Dainty
Updated over a week ago

1099-K Form Issuance (USA Practices Only)

1099-K form issuance for practices based in the United States

Written by Jeff Borlaza
Updated over a week ago

Pay Using An Online Banking Account (USA Only)

Written by Ella Buan
Updated over a week ago

(USA only) The ACH Payment Verification Process

Written by Ella Buan
Updated over a week ago

Setting Up UK Direct Debit (BACS) Payments

Learn how you can collect BACS payments on your proposals

Written by Nick Dainty
Updated over a week ago

Payment Clearing Times For BACS Direct Debit (UK customers)

Written by Nick Dainty
Updated over a week ago

Tips & Tutorials

How do I collect overdue accounts receivable?

Do you have debtors or overdue accounts receivable collections? Learn how to create a proposal that can help you manage these collections!

Written by Pat Kuo
Updated over a week ago