Payments & Billing

How to improve your cashflow with secure client payment plans and put an end to chasing payments.

Tom Maxwell avatar Nick Dainty avatar Jeff Borlaza avatar +3
37 articles in this collection
Written by Tom Maxwell, Nick Dainty, Jeff Borlaza and 3 others
Troubleshooting Payment Issues

Why do ACH payments take a long time to clear?

Learn about the Automated Clearing House (ACH) Pull process, compare with other ACH providers, and why Ignition has chosen the Pull process.
Pat Kuo avatar
Written by Pat Kuo
Updated over a week ago

Collecting payment on invoices created in the past

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Written by Ella Buan
Updated over a week ago

How to cancel a payment and stop it from being collected

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Written by Ella Buan
Updated over a week ago

What if my client accidentally pays the invoice twice?

Sometimes your clients may accidentally pay the invoice again, not realising that they are charged automatically through Ignition.
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Written by Ella Buan
Updated over a week ago

Why does Ignition sometimes create multiple invoices?

Occasionally, you may find that Ignition creates multiple invoices per client. Learn why this may be the case.
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Written by Pat Kuo
Updated over a week ago

Are clients notified when the payment fails to collect or is rejected?

Yes! Ignition will automatically notify the email addresses listed under your client's Notifications tab when this occurs.
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Written by Ella Buan
Updated over a week ago

Can failed payment notifications be sent to another email besides the principal user?

You can elect which email addresses receive payment failure notifications under Settings → Payment Gateway → Notifications Email.
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Written by Ella Buan
Updated over a week ago

Passing on Payment Transaction Fees to clients

Payment fees cannot be passed on to clients at the moment. This is something that we're considering as a feature!
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Written by Ella Buan
Updated over a week ago

Blocked payment collections due to Prohibited and Restricted Businesses

Blocked or disabled payment collection due to business or client's matching Stripe's prohibited and restricted businesses list.
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Written by Kalem Tonn
Updated over a week ago