Ignition

Tom Maxwell

Pat Kuo

Ella Buan

How to improve your cashflow with secure client payment plans and put an end to chasing payments.

Payments & Billing

Looking for a summary on how Ignition Payments can help your business? Look no further.

Payments Overview

Collect client billing details from your proposals and collect payment on your schedule, instead of waiting for your clients to pay!

Setting up Ignition payments

Summary of clearing times by payment method across regions that are supported by Ignition payments

Payment Clearing Times

Does Ignition Send Invoices To Clients?

Do I Get Charged Fees For Failed Payments?

Learn the differences between Standard & Premium Credit Cards and the reason why we're not always able to identify the difference.

Differences between Standard & Premium Credit Cards

Nick Dainty

How Payments Work In Ignition

The Collections tab is where you can see all payments currently collecting, pending collection and any rejected payments. Learn more inside!

The Collections tab

A disbursal is a lump sum or combined batch of payment collections that get transferred to your bank account once a day. Learn more inside!

The Disbursals tab

Every client contains a history of all payments collected from all active and completed proposals.

Tracking all historical collections for a client

Tracking Payments

Learn about the Automated Clearing House (ACH) Pull process, compare with other ACH providers, and why Ignition has chosen the Pull process.

Why do ACH payments take a long time to clear?

Follow the steps in this article to resolve a blocked ACH payment.

What to do if my client’s ACH payment is blocked?

Collecting payment on invoices created in the past

How to cancel a payment and stop it from being collected

Sometimes your clients may accidentally pay the invoice again, not realising that they are charged automatically through Ignition.

What if my client accidentally pays the invoice twice?

Occasionally, you may find that Ignition creates multiple invoices per client. Learn why this may be the case.

Why does Ignition sometimes create multiple invoices?

Yes! Ignition will automatically notify the email addresses listed under your client's Notifications tab when this occurs.

Are clients notified when the payment fails to collect or is rejected?

You can elect which email addresses receive payment failure notifications under Settings → Payment Gateway → Notifications Email.

Can failed payment notifications be sent to another email besides the principal user?

Payment fees cannot be passed on to clients at the moment. This is something that we're considering as a feature!

Passing on Payment Transaction Fees to clients

Blocked or disabled payment collection due to business or client's matching Stripe's prohibited and restricted businesses list.

Blocked payment collections due to Prohibited and Restricted Businesses

Kalem Tonn

Frequently Asked Questions

Learn how you or your client can add new payment details to Ignition.

Adding new payment details to client records

Changing the payment collection date

Discover how to add, change or delete a payment method after a proposal has been signed!

Add, change and delete client payment methods

Updating Client Billing Information

Before you can receive funds from your clients via Ignition, you'll need to verify the bank account you want your funds deposited to.

Disbursal Account Verification

Updating My Billing Information

Why payments sometimes fail and how to re-schedule a rejected payment

How To Handle Rejected Payments

Three of the most common questions we receive from UK Payments users, and how they can be addressed.

How Do I Resolve Late Payments, Rejected Payments, Or Disputed Payments?

Rejected Payments

Learn about refunding direct debit payments from within Ignition.

Refunding Client Payments

There are different processes for payment disputes depending on your region. Please click on the appropriate link inside this article!

Payment Disputes

Payment Disputes - Australia

Things to know about Ignition payment disputes for practices based in the USA

Payment Disputes - USA

Things to know about Ignition payment disputes for practices based in the United Kingdom

Payment Disputes - UK

Things to know about Ignition payment disputes for practices based in Canada, United Kingdom and New Zealand

Payment Disputes - CA, UK, NZ

Refunds & Disputes

Find out more on direct debit payments in Canada

Canadian Pre-Authorized Debit (PAD) payments

1099-K form issuance for practices based in the United States

1099-K Form Issuance (USA Practices Only)

Pay Using An Online Banking Account (USA Only)

(USA only) The ACH Payment Verification Process

Learn how you can collect BACS payments on your proposals

Setting Up UK Direct Debit (BACS) Payments

Payment Clearing Times For BACS Direct Debit (UK customers)

Jeff Borlaza

Country Specific Payment Setup

Do you have debtors or overdue accounts receivable collections? Learn how to create a proposal that can help you manage these collections!