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Payments & Billing
How to improve your cashflow with secure client payment plans and put an end to chasing payments.
+3
38 articles in this collection
Written by
Tom Maxwell,
Nick Dainty,
Jeff Borlaza
and 3 others
How Payments Work In Ignition
Payments Overview
Looking for a summary on how Ignition Payments can help your business? Look no further.
Written by
Tom Maxwell
Updated over a week ago
Setting up Ignition payments
Collect client billing details from your proposals and collect payment on your schedule, instead of waiting for your clients to pay!
Written by
Pat Kuo
Updated over a week ago
Payment Clearing Times
Summary of clearing times by payment method across regions that are supported by Ignition payments
Written by
Nick Dainty
Updated over a week ago
Does Ignition Send Invoices To Clients?
Written by
Ella Buan
Updated over a week ago
Do I Get Charged Fees For Failed Payments?
Written by
Ella Buan
Updated over a week ago
Differences between Standard & Premium Credit Cards
Learn the differences between Standard & Premium Credit Cards and the reason why we're not always able to identify the difference.
Written by
Pat Kuo
Updated over a week ago
Tracking Payments
The Collections tab
The Collections tab is where you can see all payments currently collecting, pending collection and any rejected payments. Learn more inside!
Written by
Tom Maxwell
Updated over a week ago
The Disbursals tab
A disbursal is a lump sum or combined batch of payment collections that get transferred to your bank account once a day. Learn more inside!
Written by
Pat Kuo
Updated over a week ago
Tracking all historical collections for a client
Every client contains a history of all payments collected from all active and completed proposals.
Written by
Tom Maxwell
Updated over a week ago
Frequently Asked Questions
Why do ACH payments take a long time to clear?
Learn about the Automated Clearing House (ACH) Pull process, compare with other ACH providers, and why Ignition has chosen the Pull process.
Written by
Pat Kuo
Updated over a week ago
What to do if my client’s ACH payment is blocked?
Follow the steps in this article to resolve a blocked ACH payment.
Written by
Pat Kuo
Updated over a week ago
Collecting payment on invoices created in the past
Written by
Ella Buan
Updated over a week ago
How to cancel a payment and stop it from being collected
Written by
Ella Buan
Updated over a week ago
What if my client accidentally pays the invoice twice?
Sometimes your clients may accidentally pay the invoice again, not realising that they are charged automatically through Ignition.
Written by
Ella Buan
Updated over a week ago
Why does Ignition sometimes create multiple invoices?
Occasionally, you may find that Ignition creates multiple invoices per client. Learn why this may be the case.
Written by
Pat Kuo
Updated over a week ago
Are clients notified when the payment fails to collect or is rejected?
Yes! Ignition will automatically notify the email addresses listed under your client's Notifications tab when this occurs.
Written by
Ella Buan
Updated over a week ago
Can failed payment notifications be sent to another email besides the principal user?
You can elect which email addresses receive payment failure notifications under Settings → Payment Gateway → Notifications Email.
Written by
Ella Buan
Updated over a week ago
Passing on Payment Transaction Fees to clients
Payment fees cannot be passed on to clients at the moment. This is something that we're considering as a feature!
Written by
Ella Buan
Updated over a week ago
Blocked payment collections due to Prohibited and Restricted Businesses
Blocked or disabled payment collection due to business or client's matching Stripe's prohibited and restricted businesses list.
Written by
Kalem Tonn
Updated over a week ago
Updating Client Billing Information
Adding new payment details to client records
Learn how you or your client can add new payment details to Ignition.
Written by
Ella Buan
Updated over a week ago
Changing the payment collection date
Written by
Nick Dainty
Updated over a week ago
Add, change and delete client payment methods
Discover how to add, change or delete a payment method after a proposal has been signed!
Written by
Pat Kuo
Updated over a week ago
Updating My Billing Information
Disbursal Account Verification
Before you can receive funds from your clients via Ignition, you'll need to verify the bank account you want your funds deposited to.
Written by
Ella Buan
Updated over a week ago
Rejected Payments
How To Handle Rejected Payments
Why payments sometimes fail and how to re-schedule a rejected payment
Written by
Nick Dainty
Updated over a week ago
How Do I Resolve Late Payments, Rejected Payments, Or Disputed Payments?
Three of the most common questions we receive from UK Payments users, and how they can be addressed.
Written by
Ella Buan
Updated over a week ago
Refunds & Disputes
Refunding Client Payments
Learn about refunding direct debit payments from within Ignition.
Written by
Nick Dainty
Updated over a week ago
Payment Disputes
There are different processes for payment disputes depending on your region. Please click on the appropriate link inside this article!
Written by
Pat Kuo
Updated over a week ago
Payment Disputes - Australia
Written by
Ella Buan
Updated over a week ago
Payment Disputes - USA
Things to know about Ignition payment disputes for practices based in the USA
Written by
Ella Buan
Updated over a week ago
Payment Disputes - UK
Things to know about Ignition payment disputes for practices based in the United Kingdom
Written by
Jeff Borlaza
Updated over a week ago
Payment Disputes - CA, UK, NZ
Things to know about Ignition payment disputes for practices based in Canada, United Kingdom and New Zealand
Written by
Ella Buan
Updated over a week ago
Country Specific Payment Setup
Canadian Pre-Authorized Debit (PAD) payments
Find out more on direct debit payments in Canada
Written by
Nick Dainty
Updated over a week ago
1099-K Form Issuance (USA Practices Only)
1099-K form issuance for practices based in the United States
Written by
Jeff Borlaza
Updated over a week ago
Pay Using An Online Banking Account (USA Only)
Written by
Ella Buan
Updated over a week ago
(USA only) The ACH Payment Verification Process
Written by
Ella Buan
Updated over a week ago
Setting Up UK Direct Debit (BACS) Payments
Learn how you can collect BACS payments on your proposals
Written by
Nick Dainty
Updated over a week ago
Payment Clearing Times For BACS Direct Debit (UK customers)
Written by
Nick Dainty
Updated over a week ago
Tips & Tutorials
How do I collect overdue accounts receivable?
Do you have debtors or overdue accounts receivable collections? Learn how to create a proposal that can help you manage these collections!
Written by
Pat Kuo
Updated over a week ago