Ignition

Managing and billing your clients

If your service provider has requested that you provide payment details via Ignition, this article provides information on data security and the process of entering and updating your details.

Ignition payment information for clients

Upcoming Bank Holidays and Processing Deadlines (2025)

Learn how to pause billing for a client in Ignition

Pause billing for a client

Nicole Baptiste

Kalem Tonn

Pat Kuo

How to improve your cashflow with secure client payment plans and put an end to chasing payments.

Payments & Billing

Looking for a summary on how Ignition Payments can help your business? Look no further.

Payments Overview

Collect client billing details from your proposals and collect payment on your schedule, instead of waiting for your clients to pay!

Setting up Ignition payments

Summary of clearing times by payment method across regions that are supported by Ignition payments

Payment Clearing Times

Learn how to activate card surcharges in your Ignition account. Pass on card processing fees to your client.

Passing on card processing fees to clients (surcharges)

Please ensure that you are following ACCC regulations on surcharging. Learn more about the details of surcharging in Australia.

Compliance and card surcharges guide (AU)

Please ensure that you are following state regulations as well as card network rules on surcharging. Read this article to learn more.

Compliance and card surcharges guide (USA)

Please ensure that you are following regional regulations as well as card network rules on surcharging. Read this article to learn more.

Compliance and card surcharges guide (CA)

Learn how payment fees are calculated in Ignition, how card surcharges are calculated and where to view your payment fees.

How payment fees are calculated

Do I Get Charged Fees For Failed Payments?

Learn the differences between Standard & Premium Credit Cards and the reason why we're not always able to identify the difference.

Differences between Standard & Premium Credit Cards

Ella Buan

Tom Maxwell

How Payments Work In Ignition

A payout is a lump sum or combined batch of payment collections that get transferred to your bank account once a day. Learn more inside!

The Payouts tab

Every client contains a history of all payments collected from all active and completed proposals.

Tracking all historical collections for a client

Learn how to export your payment collections data for deeper analysis.

Exporting payment collections data

The Collections tab is where you can see all payments currently scheduled, collecting,  paid and any failed payments.

The Collections tab

Learn more about payment progress statuses in the Collections tab.

Payment progress statuses

Accurately track, manage and report on all your payments in Ignition by marking your invoices as paid.

Mark invoices as paid

Automatically import and request payments for unpaid ledger invoices, reducing manual follow-ups and improving cash flow.

AutoCollect: Automate Invoice Payments

Send payment requests individually or in bulk to multiple clients directly from Ignition.

Send invoice payment requests

Tracking Payments

Learn about the Automated Clearing House (ACH) Pull process, compare with other ACH providers, and why Ignition has chosen the Pull process.

Why do ACH payments take a long time to clear?

Follow the steps in this article to resolve a blocked ACH payment.

What to do if my client’s ACH payment is blocked?

Collecting payment on invoices created in the past

How to cancel a payment and stop it from being collected

Sometimes your clients may accidentally pay the invoice again, not realising that they are charged automatically through Ignition.

What if my client accidentally pays the invoice twice?

Yes! Ignition will automatically notify the email addresses listed under your client's Notifications tab when this occurs.

Are clients notified when the payment fails to collect or is rejected?

You can elect which email addresses receive payment failure notifications under Settings → Payments → Notifications Email.

Can failed payment notifications be sent to another email besides the principal user?

Learn about the card surcharge feature available in the US and AU.

Passing on Payment Transaction Fees to clients

Blocked or disabled payment collection due to business or client's matching Stripe's prohibited and restricted businesses list.

Blocked payment collections due to Prohibited and Restricted Businesses

Managing payment methods in Ignition

High value bank account payment fee

Frequently Asked Questions

Learn how you or your client can add new payment details to Ignition.

Adding new payment details to client records

Discover how to add, change or delete a payment method after a proposal has been signed!

Add, change and delete client payment methods

Changing the payment collection date

Making it easy to get paid by all of your clients with Ignition’s new payment method requests feature.

Request payment methods in bulk

A guide to moving your client's payment details from another payments system to Ignition.

Best practice guide: Migrate your client payments to Ignition in bulk

Learn how your clients can provide payment methods via Apple Pay and Google Pay on their Android or iOS devices.

Apple Pay and Google Pay

Nick Dainty

Updating Client Billing Information

Before you can receive funds from your clients via Ignition, you'll need to verify the bank account you want your funds deposited to.

Payouts account verification

This article walks you through how to access and review your subscription details, invoice history, and related payment fees.

Review Your Ignition Subscription Plan, Invoices and Payment Fees

Updating My Billing Information

Why payments sometimes fail and how to re-schedule a failed payment

How to handle failed payments

Learn about automatic payment retries on your failed payments in Ignition.

Automatic payment collection retries

Rejected Payments

Learn about refunding client payments from within Ignition.

Refunding Client Payments

There are different processes for payment disputes depending on your region. Please click on the appropriate link inside this article!

Payment Disputes

Payment Disputes - Australia

Things to know about Ignition payment disputes for practices based in the USA

Payment Disputes - USA

Things to know about Ignition payment disputes for practices based in the United Kingdom

Payment Disputes - UK

Things to know about Ignition payment disputes for practices based in Canada, United Kingdom and New Zealand

Payment Disputes - CA, UK, NZ

Jeff Borlaza

Refunds & Disputes

Find out more on direct debit payments in Canada

Canadian Pre-Authorized Debit (PAD) payments

1099-K form issuance for practices based in the United States

1099-K Form Issuance (USA Practices Only)

Pay Using An Online Banking Account (USA Only)

(USA only) The ACH Payment Verification Process

Learn how you can collect BACS payments on your proposals

Setting Up UK Direct Debit (BACS) Payments

Payment Clearing Times For BACS Direct Debit (UK customers)

New Zealand Direct Debit

Country Specific Payment Setup

Do you have debtors or overdue accounts receivable collections? Learn how to create a proposal that can help you manage these collections!

How do I collect overdue accounts receivable?

Tips & Tutorials

Go to your account

Start a free trial

Find answers and get help from Intercom Support and Community Experts

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