Sometimes, your clients bank account details may block payments from being processed which results in a failed payment collection.
If this occurs, please follow the steps below to resolve this:
Steps to resolve an ACH block
Please share these ACH codes with your client and ask your client to share it with their bank to allow ACH debits to be processed.
1800948598 - Stripe Payments Company
4270465600 - Stripe Payments Company
This ensures that Stripe, our payments partner, is added to their ‘allowlist’ and will ensure that future collection attempts are not blocked.
Request a bank statement from your client that shows their Routing Number and Account Number and share it with our Support Team, your Customer Success Manager or Account Manager.
We will then connect with Stripe and request the removal of the block.
Understandably, some clients do not wish to share this due to sensitive information. However, this is Stripe’s method of ensuring that we’ve been in contact with your client and have their permission to remove the block.
If you have any questions or run into any issues, please reach out to us at firstname.lastname@example.org or speak to your Customer Success Manager or Account Manager.