Frequently Asked Questions
Why do ACH payments take a long time to clear?
What to do if my client’s ACH payment is blocked?
Collecting payment on invoices created in the past
How to cancel a payment and stop it from being collected
What if my client accidentally pays the invoice twice?
Are clients notified when the payment fails to collect or is rejected?
Can failed payment notifications be sent to another email besides the principal user?
Passing on Payment Transaction Fees to clients
Blocked payment collections due to Prohibited and Restricted Businesses
Managing payment methods in Ignition
High value bank account payment fee