Ignition

Learn about the Automated Clearing House (ACH) Pull process, compare with other ACH providers, and why Ignition has chosen the Pull process.

Why do ACH payments take a long time to clear?

Follow the steps in this article to resolve a blocked ACH payment.

Sometimes your clients may accidentally pay the invoice again, not realising that they are charged automatically through Ignition.

Occasionally, you may find that Ignition creates multiple invoices per client. Learn why this may be the case.

Yes! Ignition will automatically notify the email addresses listed under your client's Notifications tab when this occurs.

You can elect which email addresses receive payment failure notifications under Settings → Payment Gateway → Notifications Email.

Learn about the card surcharge feature available in the US and AU.

Blocked or disabled payment collection due to business or client's matching Stripe's prohibited and restricted businesses list.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

{assigneeName} needs more information from you