Frequently Asked Questions
By Kalem and 4 others5 authors13 articles
- Why do ACH payments take a long time to clear?
- What to do if my client’s ACH payment is blocked?
- Collecting payment on invoices created in the past
- How to cancel a payment and stop it from being collected
- What if my client accidentally pays the invoice twice?
- Why does Ignition sometimes create multiple invoices?
- Are clients notified when the payment fails to collect or is rejected?
- Can failed payment notifications be sent to another email besides the principal user?
- Passing on Payment Transaction Fees to clients
- Blocked payment collections due to Prohibited and Restricted Businesses
- Managing payment methods in Ignition
- High value bank account payment fee
- Pause billing for a client