Ignition

Learn about the Automated Clearing House (ACH) Pull process, compare with other ACH providers, and why Ignition has chosen the Pull process.

Why do ACH payments take a long time to clear?

Follow the steps in this article to resolve a blocked ACH payment.

Sometimes your clients may accidentally pay the invoice again, not realising that they are charged automatically through Ignition.

Occasionally, you may find that Ignition creates multiple invoices per client. Learn why this may be the case.

Yes! Ignition will automatically notify the email addresses listed under your client's Notifications tab when this occurs.

You can elect which email addresses receive payment failure notifications under Settings → Payment Gateway → Notifications Email.

Payment fees cannot be passed on to clients at the moment. This is something that we're considering as a feature!

Blocked or disabled payment collection due to business or client's matching Stripe's prohibited and restricted businesses list.

Find answers and get help from Intercom Support and Community Experts

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