Ignition

Learn about the Automated Clearing House (ACH) Pull process, compare with other ACH providers, and why Ignition has chosen the Pull process.

Why do ACH payments take a long time to clear?

Follow the steps in this article to resolve a blocked ACH payment.

What to do if my client’s ACH payment is blocked?

Collecting payment on invoices created in the past

How to cancel a payment and stop it from being collected

Sometimes your clients may accidentally pay the invoice again, not realising that they are charged automatically through Ignition.

What if my client accidentally pays the invoice twice?

Occasionally, you may find that Ignition creates multiple invoices per client. Learn why this may be the case.

Why does Ignition sometimes create multiple invoices?

Yes! Ignition will automatically notify the email addresses listed under your client's Notifications tab when this occurs.

Are clients notified when the payment fails to collect or is rejected?

You can elect which email addresses receive payment failure notifications under Settings → Payments → Notifications Email.

Can failed payment notifications be sent to another email besides the principal user?

Learn about the card surcharge feature available in the US, Canada and AU.

Passing on Payment Transaction Fees to clients

Blocked or disabled payment collection due to business or client's matching Stripe's prohibited and restricted businesses list.

Blocked payment collections due to Prohibited and Restricted Businesses

Managing payment methods in Ignition

High value bank account payment fee

Learn how to pause billing for a client in Ignition

Pause billing for a client

Kalem Tonn

Pat Kuo

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{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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