The payments feature in Ignition allows you to collect Direct Debit, ACH (USA), or Credit Card payments from your clients, in line with the service prices and billing types defined in your proposals.
If you have Xero or QuickBooks integrated with your Ignition account, it will also automatically mark your invoices as paid, creating a complete end-to-end solution for your onboarding process!
To use Ignition payments, you must meet these requirements:
Be in a supported region
Have an active subscription (if you are on a trial, you will need to subscribe)
A valid bank account
Have a company based domain email address and not a freemail account (i.e. any Gmail, Outlook, Hotmail, Protonmail, Yahoo emails will not be accepted)
Please note: Ignition payments and certain payment method types are not supported in all regions.
Available payment methods & supported regions
Australia: Visa, MasterCard, American Express, Discover (Domestic), JCB, UnionPay, and Direct Debit
United States: Visa, MasterCard, American Express, Diners Club (Domestic), Discover (Domestic), JCB, UnionPay, and ACH
United Kingdom: Visa, MasterCard, American Express, Diners Club (International), Discover (Domestic) and Direct Debit (BACS)
Canada: Visa, MasterCard, American Express, Discover (Domestic), JCB, UnionPay, and Pre-Authorized Debit
New Zealand: Visa, MasterCard, American Express, Discover (Domestic), JCB and Direct Debit
There will be a three-step process to get payments set up on your Ignition account.
Please keep in mind this is a once-off process - once you set this up, you do not need to do this again unless you elect to change your bank account details!
Entering bank account details (BSB, Account Number, Client Descriptor)
Entering verification details (Legal business name, Representative details)
Uploading verification documents (ID, Business address)
You can enable payments by going to Settings → Payments and clicking Next.
Next, enter your bank account details and choose your client statement descriptor. Statement descriptors explain charges or payments on your client's bank and credit card statements. Using a clear statement can increase transparency and reduce any disputes from your clients.
If you are transacting in the UK, please note that the descriptor will automatically be set to 'IGNITIONPAY' which is what your clients will see on their statements. This currently cannot be customised.
Note: The client statement descriptor has a minimum of 5 and maximum of 16 characters including spaces. You also cannot have any of the following special characters:
After this, click on the Submit & Next button and a secure pop-up box will appear, prompting you to start the verification process.
Note: Make sure you allow pop-ups on your internet browser. We recommend using Chrome, Firefox, or Safari to complete this process.
Select the relevant type of entity and then click Next.
Begin entering your business details on the next page, then click Next.
Enter the business' principal details on the next page. Click Next when you're done!
At this stage, the system will attempt to verify your identity based on the information provided.
You may be required to upload a form of a government-issued ID to support the verification process as required by the Know Your Customer (KYC) financial regulations.
Troubleshooting ID verification uploads
Please ensure the following aspects when uploading your ID:
ID provided is within its expiration date
Image quality is clear and readable (and in good light)
All four corners are visible
Image is taken on a dark surface with no glare on the ID
For those wishing to upload a driver's license, you will need to upload the front first and then the back in two separate files.
If you are having technical issues, try clearing your browser's cookies and cache. Alternatively, you can try use a different browser or device to upload your documents.
For more troubleshooting information, please refer to Stripe’s support article.
Payment Settings & Account Details
The Payment Settings section shows you the status of your verifications process.
Once your business is verified by our team, Disbursals will be enabled and you will be able to receive money into your bank account.
If you ever need to change your account details, you can click Edit to update your disbursal account details (i.e. the bank account you'd like your money to be deposited into).
Please note if you opt to change your bank account details, your account will go through the verifications process again.
These settings control how many days the system will wait until the payment collection process occurs. If you want to collect payment the same day that invoices are raised, then these can be set to Same day.
Manual Payment Terms apply to any invoices that need to be generated manually by a user within the Billed Manually section of a client's Billing Schedule tab. (e.g. On Completion billing, Estimate billing)
Automatic Payment Terms apply to any invoices that are automatically created by the system, or those invoices within the Billed Automatically section of a client's Billing Schedule tab. (e.g. Recurring, On Acceptance billing).
Please note that the first payment through Ignition can take up to 7 business days after your account is fully verified.
See this article for more information on clearing times.
Next, select what payment types you want to offer your client by default when you create a new proposal.
These defaults can be overridden at a proposal level.
Require Payments on New Proposals
You have the option to 'Require Payments' on all newly created proposals, which means that when you send a proposal to a client, they cannot accept the proposal unless they have entered their payment details.
This can also be switched off when creating/editing the proposal.
Check out this article to learn more!
Allow online payment for invoices
This toggle is a global setting that includes an online payment link on client invoice emails for our Review + Pay process.
The email you enter in this field will receive notifications for:
New payment methods added by clients
Expiring client credit cards
Your company email here will automatically be added but you can add additional emails by leaving a space in between.