The payments feature in Ignition allows you to collect Direct Debit, ACH (USA), or Credit Card payments from your clients, in line with the service prices and billing types defined in your proposals. 

If you have Xero or QuickBooks integrated with your Ignition account, it will also automatically mark your invoices as paid, creating a complete end-to-end solution for your onboarding process!

To use Ignition payments, you must meet these requirements:

Please note: Ignition payments and certain payment method types are not supported in all regions.

Enabling payments is a two step process.

Please keep in mind this is a once-off process - once you set this up, you do not need to do this again unless you elect to change your bank account details! 

Click Verify identity to start the process.

A pop-up screen will appear. Start entering your business type and structure.

Next, provide information on your business, industry and contact details.

Next, fill out your contact details.

Once you have completed this section, it's time to verify your ID.

Click Upload document to upload your choice of government issued ID.

Stripe, our partnered payments processor, will require you to take a photo of a valid government-issued ID and then a photo of yourself to verify as required by the Know Your Customer (KYC) financial regulations.

If you are having trouble with with uploading your ID, please refer to this section below or alternatively contact our Support team at help@ignitionapp.com

Next, list the business executives and partners. If it is only you as the sole principal, you can just click Continue.

Once you are done, review the information and submit.

Once submitted, this will bring you back into your Ignition account.

In the new screen, enter your bank account details and choose your client statement descriptor.

Statement descriptors explain charges or payments on your client's bank and credit card statements. Using a clear statement can increase transparency and reduce any disputes from your clients.

Note: The client statement descriptor has a minimum of 5 and maximum of 16 characters including spaces. You also cannot have any of the following special characters: <, >, \, ' " * .

Once you are finished, you will be able to immediately start collecting payments from your clients, even if you are within your trial phase of your Ignition account.

Our team takes between 1-2 business days to verify your identity and enable payouts to your bank account, however during busy times it can take up to 3 business days.

Please ensure the following aspects when uploading your ID:

For those wishing to upload a driver's license, you will need to upload the front first and then the back in two separate files.

If you are having technical issues, try clearing your browser's cookies and cache. Alternatively, you can try use a different browser or device to upload your documents.
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For more troubleshooting information, please refer to Stripe’s support article.

The Payment Settings section shows you the status of your verifications process.

Once your business is verified by our team, Payouts will be enabled and you will be able to receive money into your bank account. Remember, once you set up Ignition payments, you'll immediately be able to start collecting payments from your clients.

If you ever need to change your payout account details, your Principal user can edit the disbursal account details and then submit that change for approval by our support team.

To edit the disbursal account details, navigate to the Settings tab → Payments → click Edit beside Pay account. This request must be made directly by your Principal user for risk and fraud protection purposes. Click here for more information.

These settings control how many days the system will wait until the payment collection process occurs. If you want to collect payment the same day that invoices are raised, then these can be set to Same day.

Manual Payment Terms apply to any invoices that need to be generated manually by a user within the Billed Manually section of a client's Billing Schedule tab. (e.g. On Completion billing, Estimate billing)

Automatic Payment Terms apply to any invoices that are automatically created by the system, or those invoices within the Billed Automatically section of a client's Billing Schedule tab. (e.g. Recurring, On Acceptance billing).

Payment terms are critical to ensuring smooth cash flow and a positive client experience. Here’s how to optimize them:

Align Payment Terms with Invoice Due Dates: Set payment terms that match the invoice due date to avoid confusion and ensure timely collections.

Manual vs. Automatic Payment Terms: Most practices favour automatic payment terms for consistency and to reduce manual follow-ups. If using manual terms, ensure they’re clearly communicated and tracked.

Review Invoice Reminder Settings: Regularly review your automated invoice reminders to avoid unnecessary or premature follow-ups, which can frustrate clients.

Aligning payment terms with your billing schedule and using best practices ensures payments are collected efficiently and clients stay informed.

This setting allows your client to pay online via a Pay Now button on their invoices.

If you wish to use this setting, you'll need to make sure your invoice emails are turned on in your General Settings.

This setting enables the system to try and collect your client's payment again, once, after 3 days.

You'll also receive a "client payment failed" notification email to the addresses listed in the Notifications section on this page.

Next, select what payment types you want to offer your client by default when you create a new proposal.

These defaults can be customized on each proposal you send or each payment method you request.

You have the option to 'Require payments' on all newly created proposals, which means that when you send a proposal to a client, they cannot accept the proposal unless they have entered their payment details.

This can also be switched off when creating/editing the proposal, on a per-proposal basis.

The email you enter in this field will receive notifications for:

The email here that you signed up with will automatically be added but you can add additional emails if you wish.