First payment for your Ignition account

Please note: The very first time you accept payments through your Ignition account, we will require 7 business days to perform checks to verify your business. This initial verification timeline applies whether your client pays via direct debit or credit card.Β 

You can still accept payments from clients at this stage, but disbursals to your bank account will be held until your business has passed verification.Β 

Ignition reserves the right to decline payment processing for any business - and will return any collections to your customer's account should your business fail verification.

Note: Please ensure that you enter all your verification details correctly when setting up payments in your account!

Supported regions and clearing times for payments

Ignition provides facilities for credit card or bank account payment collection across various regions. Read on below for the list of supported regions. You can view your region's associated transaction fees here.

To be approved for payment collections within a region, you must have a trading entity and bank account created in that region. All collections will be made in the currency of that region, and Ignition does not accommodate multi-currency collections.

Average clearing time per region

Please note that the below table indicates the average clearing time length.

Payments can take up to a certain number of days - please see the maximum clearing times below this table.

Country

Direct Debit

Credit Card

Australia πŸ‡¦πŸ‡Ί

Approx. 4 business days

Approx. 1 business day

New Zealand πŸ‡³πŸ‡Ώ

N/A

Approx. 3 business days

USA πŸ‡ΊπŸ‡Έ

Approx. 5 business days

Approx. 3 business days

Canada πŸ‡¨πŸ‡¦

Approx. 7 business days

Approx. 3 business days

United Kingdom πŸ‡¬πŸ‡§

Approx. 3 business days

Approx. 2 business days

Maximum clearing time per region

Please note that the below table indicates the maximum clearing time length.

We frequently see clearing times under these values - see the average clearing time table above.

Country

Direct Debit

Credit Card

Australia πŸ‡¦πŸ‡Ί

Up to 5 business days

Up to 2 business days

New Zealand πŸ‡³πŸ‡Ώ

N/A

Up to 5 business days

USA πŸ‡ΊπŸ‡Έ

Up to 7 business days

Up to 3 business days

Canada πŸ‡¨πŸ‡¦

Up to 9 business days

Up to 6 business days

United Kingdom πŸ‡¬πŸ‡§

Up to 4 business days

Up to 2 business days

Please note: American Express, Discover & Diners Club credit cards may not be supported in your account in Australia.

First bank account collection

Please note: The first payment made by a client from their bank account may take longer - see below.

USA or UK

Please note for the USA and and United Kingdom the first payment made by a client from a particular bank account will be subject to an additional confirmation process required by regulation in those regions:

Your region is not supported?

We have a goal to reach equality in payments support across all of Ignition's major regions and are working hard with our third-party provider to accommodate more regions.Β 

As you can appreciate banking legislation is complex and it can take some time to navigate these systems and also be compliant with regulations, so we are often not able to provide a timeline for when we will be likely to accommodate your region.

If you have any questions or comments, you can speak to your assigned Account Manager or reach out to our Support team at help@ignitionapp.com.Β 

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