Please note: The very first time you accept payments through your Ignition account, we will require 7 business days to perform checks to verify your business. This initial verification timeline applies whether your client pays via direct debit or credit card. 

You can still accept payments from clients at this stage, but disbursals to your bank account will be held until your business has passed verification. 

Ignition reserves the right to decline payment processing for any business - and will return any collections to your customer's account should your business fail verification.
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​Note: Please ensure that you enter all your verification details correctly when setting up payments in your account!
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Public holidays may extend clearing times depending on your region.

The first payment made by a client from their bank account may take longer.

For the USA the first payment made by a client from a particular bank account will be subject to an additional confirmation process required by regulation.

Add at least 2 business days for the first payment made by a client should your client choose to verify their account manually by micro-deposit. If verifying by internet banking, this is instant. Find out more about how clients can verify their accounts here.

Please note: American Express, Discover & Diners Club credit cards may not be supported in your account in Australia.

The first payment made by a client from their bank account may take longer.

For the UK the first payment made by a client from a particular bank account will be subject to an additional confirmation process required by regulation.

Add 3 business days for the first payment made by a client as the direct debit mandate on their account must be confirmed with their bank. Find out more about mandate confirmation here.

Payments are only available in the USA, Australia, Canada, the United Kingdom, and New Zealand.

We have a goal to reach equality in payment support across all of Ignition's major regions and are working hard with our third-party provider to accommodate more regions.

As you can appreciate banking legislation is complex and it can take some time to navigate these systems and also be compliant with regulations, so we are often not able to provide a timeline for when we will be likely to accommodate your region.

If you have any questions or comments, you can speak to your assigned Account Manager or reach out to our Support team at help@ignitionapp.com.