When you enable Payments for your practice, you will need to verify the identity of someone from your business who will act as your Company Representative before you are able to receive funds.

Note: Account verification is applicable for all regions in which Ignition payments operate - though requirements may differ for each region.

Every country has its own set of rules about paying out funds to individuals and businesses. These are typically known as “Know Your Customer” regulations or KYC. These regulations broadly require two things: collecting information, and verifying the information is accurate.

Under normal situations, the information we require upfront should be enough to verify an account but for a variety of reasons, additional information can be requested to complete the verification process and to confirm your identity.

Requests for additional information may also be made as you process larger volumes of payments through Ignition.

When you first get started with payments you will first be asked for the:

If we cannot verify you or your company with the details provided, or you are processing high transaction volumes, we may also ask you for documentary proof of identity of the company representative (such as a passport). This will need to be a high-resolution colour copy in PNG or JPG format.

If you do not enter this information within 7 days or $2000 worth of charges (whichever comes first), we will temporarily pause all transactions until we have that information. If after 21 days we still do not have the information, we will not be able to process your payments and will need to discuss alternative solutions.

Ignition does not store any of the information provided, it is passed securely to our partners for verification at the exact time you submit it.

If you need to change your Company Representative, please contact our support team at help@ignitionapp.com. You may be required to provide documentary proof of identity of the new company representative at the same time as changing their details.

If you ever need to change your payout account details, your Principal user can edit the disbursal account details and then submit that change for approval by our support team.

To edit the disbursal account details, navigate to the Settings tab → Payments → click Edit beside Pay account. This request must be made directly by your Principal user for risk and fraud protection purposes. Click here for more information.

Please note that additional information may be required and payouts may be paused until your account is fully verified. Re-verification can take up to 4 business days.