Ignition partners with global payment processor Stripe to facilitate payments. You can read more about our partnership here.

​Stripe has been audited by a PCI-certified auditor and are certified to PCI service provider level 1. This is the most stringent level of certification available. Stripe is trusted by millions of global companies to process payments - including Shopify, Salesforce, Amazon and DocuSign. You can read more about security at Stripe here.

Credit card and direct debit details are never stored by Ignition. All sensitive payment details are transmitted directly to our payment provider (Stripe) over SSL connections and are not logged or stored in Ignition systems. Malicious actors gaining unauthorized access to a customer’s Ignition account do not have access to card or payment information and any attempts to redirect funds require new business verification checks from Ignition’s Fraud and Controls team. You can learn more about security at Ignition here.

You can add payment information at the payments step of a proposal or via the link to the client portal shared in a payment method request email.

When you enter your payment information via Ignition, not only you have the peace of mind that your data is being stored securely, but it takes aways the hassle of having to manually enter your payment details every time you need to pay an invoice and can also automate the invoice payment process (Subject to your service provider setting up payments to automatically occur).

If you need to update your payment information, you can do so by clicking on the Update payment details link in the payment method request email. If you entered your payment information when you signed a proposal and need to update your details, please contact your service provider and request they send you a payment method request to allow you to securely update your information via the client portal link.

Payment method request email example:

When you click the link you will be taken to the client portal where you can securely add you payment details:

All URL links for proposals and client payment portals sent from Ignition will start with go.ignitionapp.com/

URL example:

Ignition Terms of Use

Security at Ignition

Ignition's partnership with Stripe

If you have any questions around paying invoices with Ignition, please contact our support team at help@ignitionapp.com