Streamline your payment collection process with automatic payment retries. This feature enhances the efficiency and reliability of your payment collection by automatically retrying payments that has failed to collect from your clients.

Enabling Automatic Payment Retries is simple two step process:

Once enabled, Ignition will automatically retry failed payments once, 3 business days after the first failure.

From the client's perspective, the process remains seamless. Your clients will receive a notification email noting that their payment has failed and they also have the option to retry their payment manually if they wish.

Otherwise if they do not take any action, the email notifies them that the system will automatically try again in 3 business days.

If the retry is successful, the payment will be processed without any additional action needed from your client.

Managing failed payments becomes significantly easier with Automatic Payment Retries.

As with all rejected payments, you will be notified by email to the addresses set under Settings → Payment Gateway → Notifications email.

Similarly if your client has retried their payment, we'll let you know by sending an email to those email addresses.

Here's an example of the email notification you will receive when a client payment fails:

Each automatic retry attempt will be logged in the audit trail of the corresponding invoice. To view the audit trail, simply click into the invoice → scroll down to the Activity section.

This allows you to keep track of all retry attempts and their outcomes.

Retry attempts will be displayed in the Collections tab under the Scheduled section.

This provides a clear view of upcoming retry attempts, helping you stay informed about the status of your payment collections.

In some cases, payments may still be rejected even after a retry.

For detailed instructions on how to handle rejected payments, please refer to our support article here.

By utilizing Automatic Payment Retries, you can enhance your payment collection process, reduce manual intervention, and improve overall efficiency. If you have any questions or need further assistance, feel free to reach out to our support team.

For more information on Ignition payments, see this article collection here.