Payment progress statuses

If you click on any payment in the list, it will open a drawer on the right side of the screen with more information about the transaction.

Not started	This means that the payment has not begun as the due date hasn’t been met.
Collecting	This means that the funds have begun collecting but have not been approved (or rejected) yet.
Collected	This means the bank has approved the transaction and Ignition is transferring the payment to your account
Paying out	This means the funds are being transferred to your account. It's estimated to be deposited by the listed date.
Paid out	This means that the funds have been successfully paid out (deposited) and is in your account.
Collection failed	We couldn't collect the money from your client. Check the Invoice Details activity log for more information.
Payout failed	We couldn't deposit the money into your account. Check Payout Details drawer for more information.

Refund statuses

Refund requested	A user in Ignition has requested a refund for this invoice.
Refund approved	The refund was approved and is the process of being returned to the client.
Refund request declined	The refund requested was declined.
Refund started	We're processing the refund (sending the funds to the customer).
Refunded	We've successfully returned the funds to the customer.
Refund failed	We are unable to process the refund. Please contact our support team.

Dispute open	Your client has disputed the transaction with their bank.
Dispute won	You won the dispute. We've returned the payment to you.
Dispute lost	You lost the dispute. We've returned the payment to your client.

We sent your client an email to verify their payment method. They have 10 days to do it.

We couldn't verify the payment method. It may have timed out. Please delete and re-add the payment method to try again

We sent your client an email to confirm the payment. They have 30 days to do it or the payment will fail.