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Payment progress statuses

Learn more about payment progress statuses in the Collections tab.

Nicole Baptiste avatar
Written by Nicole Baptiste
Updated over a week ago

Payment progress statuses

If you click on any payment in the list, it will open a drawer on the right side of the screen with more information about the transaction.

Not started

This means that the payment has not begun as the due date hasnโ€™t been met.

Collecting

This means that the funds have begun collecting but have not been approved (or rejected) yet.

Collected

This means the bank has approved the transaction and Ignition is transferring the payment to your account

Paying out

This means the funds are being transferred to your account. It's estimated to be deposited by the listed date.

Paid out

This means that the funds have been successfully paid out (deposited) and is in your account.

Collection failed

We couldn't collect the money from your client. Check the Invoice Details activity log for more information.

Payout failed

We couldn't deposit the money into your account. Check Payout Details drawer for more information.


Refund statuses

Refund requested

A user in Ignition has requested a refund for this invoice.

Refund approved

The refund was approved and is the process of being returned to the client.

Refund request declined

The refund requested was declined.

Refund started

We're processing the refund (sending the funds to the customer).

Refunded

We've successfully returned the funds to the customer.

Refund failed

We are unable to process the refund. Please contact our support team.


Dispute statuses

Dispute open

Your client has disputed the transaction with their bank.

Dispute won

You won the dispute. We've returned the payment to you.

Dispute lost

You lost the dispute. We've returned the payment to your client.


Verification statuses

Awaiting verification ๐Ÿ‡บ๐Ÿ‡ธ

We sent your client an email to verify their payment method. They have 10 days to do it.

Verification failed ๐Ÿ‡บ๐Ÿ‡ธ

We couldn't verify the payment method. It may have timed out. Please delete and re-add the payment method to try again

Awaiting confirmation ๐Ÿ‡ฌ๐Ÿ‡ง

We sent your client an email to confirm the payment. They have 30 days to do it or the payment will fail.

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