Payment progress statuses
If you click on any payment in the list, it will open a drawer on the right side of the screen with more information about the transaction.
Not started | This means that the payment has not begun as the due date hasn’t been met. |
Collecting | This means that the funds have begun collecting but have not been approved (or rejected) yet. |
Collected | This means the bank has approved the transaction and Ignition is transferring the payment to your account |
Paying out | This means the funds are being transferred to your account. It's estimated to be deposited by the listed date. |
Paid out | This means that the funds have been successfully paid out (deposited) and is in your account. |
Collection failed | We couldn't collect the money from your client. Check the Invoice Details activity log for more information. |
Payout failed | We couldn't deposit the money into your account. Check Payout Details drawer for more information. |
Refund statuses
Refund requested | A user in Ignition has requested a refund for this invoice. |
Refund approved | The refund was approved and is the process of being returned to the client. |
Refund request declined | The refund requested was declined. |
Refund started | We're processing the refund (sending the funds to the customer). |
Refunded | We've successfully returned the funds to the customer. |
Refund failed | We are unable to process the refund. Please contact our support team. |
Dispute statuses
Dispute open | Your client has disputed the transaction with their bank. |
Dispute won | You won the dispute. We've returned the payment to you. |
Dispute lost | You lost the dispute. We've returned the payment to your client. |
Verification statuses
Awaiting verification 🇺🇸
We sent your client an email to verify their payment method. They have 10 days to do it.
Verification failed 🇺🇸
We couldn't verify the payment method. It may have timed out. Please delete and re-add the payment method to try again
Awaiting confirmation 🇬🇧
We sent your client an email to confirm the payment. They have 30 days to do it or the payment will fail.