Payment progress statuses
If you click on any payment in the list, it will open a drawer on the right side of the screen with more information about the transaction.
Not started | This means that the payment has not begun as the due date hasnโt been met. |
Collecting | This means that the funds have begun collecting but have not been approved (or rejected) yet. |
Collected | This means the bank has approved the transaction and Ignition is transferring the payment to your account |
Paying out | This means the funds are being transferred to your account. It's estimated to be deposited by the listed date. |
Paid out | This means that the funds have been successfully paid out (deposited) and is in your account. |
Collection failed | We couldn't collect the money from your client. Check the Invoice Details activity log for more information. |
Payout failed | We couldn't deposit the money into your account. Check Payout Details drawer for more information. |
Refund statuses
Refund requested | A user in Ignition has requested a refund for this invoice. |
Refund approved | The refund was approved and is the process of being returned to the client. |
Refund request declined | The refund requested was declined. |
Refund started | We're processing the refund (sending the funds to the customer). |
Refunded | We've successfully returned the funds to the customer. |
Refund failed | We are unable to process the refund. Please contact our support team. |
Dispute statuses
Dispute open | Your client has disputed the transaction with their bank. |
Dispute won | You won the dispute. We've returned the payment to you. |
Dispute lost | You lost the dispute. We've returned the payment to your client. |
Verification statuses
Awaiting verification ๐บ๐ธ
We sent your client an email to verify their payment method. They have 10 days to do it.
Verification failed ๐บ๐ธ
We couldn't verify the payment method. It may have timed out. Please delete and re-add the payment method to try again
Awaiting confirmation ๐ฌ๐ง
We sent your client an email to confirm the payment. They have 30 days to do it or the payment will fail.