Forgot Your Password?

Here's how to get help.

Tom Maxwell avatar
Written by Tom Maxwell
Updated over a week ago

If you've forgotten your password to Ignition, you can use the forgot password link on the sign-in page to reset it.

Follow the prompts to receive an email, which will allow you to reset your password.

If you attempted to enter your password too many times, your account will be locked for a short period of time (to ensure your security and prevent fraudulent logins). To unlock your Ignition account you will receive an email with instructions, follow the prompts within the email.

If you need more help to access your account, you can email to contact our support team. 

Password Security

Password security is maintained through minimum passwords lengths and automatic lockout on repeated login failures.

To maximize your safety, Ignition requires your password to be at least 8 characters with a mixture of letters, numbers and punctuation characters.

We recommend that the password you use for Ignition is unique and not used for any other web sites. A password manager such as 1Password or LastPass is recommended to manage your passwords.

No plain text passwords are stored at any time.

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