If you've forgotten your password to Ignition, you can use the forgot password link on the sign-in page to reset it.
Go to the Reset Password Page to initiate the password reset process.
Enter your registered email address on the reset page and follow the prompts to generate a password reset email.
Follow the prompts to receive an email, which will allow you to reset your password.
If the reset email doesn’t arrive, coordinate with your email service provider to ensure it was delivered properly. Remember that password reset emails are for one-time use and may expire quickly.
If you receive an error indicating the password reset link has expired, delete old reset emails from your inbox and request a new one. If you encounter an 'Unauthorized Request' error, unlink your SSO login and attempt the reset again. For further assistance, contact your account administrator.
If you attempted to enter your password too many times, your account will be locked for a short period of time (to ensure your security and prevent fraudulent logins). To unlock your Ignition account you will receive an email with instructions, follow the prompts within the email.
If you need more help to access your account, you can email help@ignitionapp.com to contact our support team.
Password Security
Password security is maintained through minimum passwords lengths and automatic lockout on repeated login failures.
To maximize your safety, Ignition requires your password to be at least 8 characters with a mixture of letters, numbers and punctuation characters.
We recommend that the password you use for Ignition is unique and not used for any other web sites. A password manager such as 1Password or LastPass is recommended to manage your passwords.
No plain text passwords are stored at any time.