Register for our free on-demand training course on Ignition and XPM, where you’ll discover best practices from Xero and Ignition!
This course will guide you through setting up the integration, understanding the connection, and optimizing your use based on your XPM setup. Plus, you’ll earn 1 hour of verifiable CPD in AU, UK, and CA! 🎉
If you are connecting Xero Practice Manager (XPM) to Ignition, we highly recommend that you add all of your employees in both systems and link them.
Why connect your users?
When you connect your XPM and Ignition users, you'll gain the following efficiencies within the integration:
The ability to assign partners and managers to clients
When you create a new client in Ignition (or XPM), you can assign a Partner and a Manager. When a proposal is accepted, any jobs deployed will be automatically assigned to the partner and manager.
The good news is Partner and Manager assignments are synced both ways. So if you have chosen to create all new clients in XPM first and then sync to Ignition, or you create your new clients in Ignition and have them created in XPM when jobs are deployed, the assigned Partner and Manager will be applied automatically!
Please note: This will only happen if you sync the users between the two systems.
The ability to shortlist your staff for task allocation
When setting up your jobs in Ignition, you can choose to assign one or more staff members to the job.
When the job is deployed and it's time for the job manager to allocate tasks to the staff member, the manager will only be able to allocate tasks to the staff assigned to the job.
If you have lots of staff, or have specific staff members for specific types of jobs, this can save you lots of time.
The ability to filter your proposals by Partner or Manager
Consistently adding a partner or manager to all of your clients means that you enhance your ability to filter your proposals.
It will also allow you to be more specific about the data that you export as a CSV from your Pipeline tab.
How to sync your users
Creation of existing Ignition users in XPM:
Ignition will create a new XPM user 24 hours after adding the new Ignition user if:
There is no existing XPM user with the same email address
The new Ignition user is/was not mapped to any XPM users
Ignition will not create a new XPM user if:
There is already an XPM user with the same email address - if this is the case then you only need to map the Ignition user to this existing XPM user with the same email.
If the new Ignition user is immediately mapped (manually) to an existing XPM user (regardless if email address is the same or not) before it gets the chance to sync/create in XPM (24 hour sync interval - window).
Mapping of new Ignition users to existing XPM users:
To select users from XPM to import as users to Ignition, go to Settings → Users → Add User and select them from the XPM user linking dropdown (see screenshot below).
If you don't want specific users to have access to Ignition, simply switch off the Send Invitation toggle before saving the user.
If your user already exists in Ignition: Simply select the correct user in the XPM User linking dropdown and Save User.
If your user does not show up in the XPM User Linking dropdown: This usually means that they either have not been set up as a user in XPM or they are already linked to a user in Ignition.
If they have not been added in XPM, first, add them as a user in your XPM account, then go into your Ignition account and navigate to the Apps tab → XPM → Sync to bring across your new users. If they don't show up in the drop down immediately, be patient. The sync may take up to 30 minutes to complete (results will vary based on time of day).
If they are present in XPM and not in Ignition, this means they are linked to a user already. Check for a user in Ignition with the same email - if you cannot find one, it may be the user has been deleted.
Contact our support team and they can recover a deleted user to your account.
Please note: users are linked in both systems by email and will need to have the same email in both XPM and Ignition.
