When you click into a client in Ignition, there are two tabs - the Billing Schedule and Invoices tab.

The Invoices tab is where you can view the past billing of that specific client.

This is where you can perform actions like:

If you'd like to re-create the invoice in your ledger simply click into the specific invoice → click the three dots → Create in Xero/Quickbooks.

If you have a past invoice that you would like to collect on, simply click into the specific invoice → Schedule Payment button.

A pop up will appear providing you the option of collecting immediately or scheduling the collection to occur at a future date.

Once you are done, press the orange Collect button to confirm your action.

When you connect QuickBooks or Xero to your Ignition account, invoices marked as paid in your ledger will also be shown as paid in Ignition. This ensures that the status of invoices in Ignition mirrors their status in your ledger.

To see invoices marked as paid via the connected ledger, navigate to your client's file in Ignition → Invoices tab to view a green banner Invoice marked as paid.

You can also click on the invoice to see more details.

Once an invoice is marked as paid in the ledger:

If payment is collected outside of Ignition, you can manually mark invoices as paid in Ignition. This ensures that the payment status of the outstanding invoice is accurately reflected in Ignition.

To manually mark an invoice as paid, navigate to your client's file in Ignition → Invoices tab → click the three dots → click Mark as paid.

Next, select the date paid → select Payment method → add a Reference.

Once an invoice is marked manually:

If the system has determined that there was a rejected payment, it will display in your Payments → Collections → Rejected tab as well as displaying in the Invoices & Payments tab where the failed collection is highlighted in red.

You and your client will also receive an email notifying you of this and your client can then follow the steps to retry the failed payment themselves.

Ignition can set up

If a payment has failed on a particular invoice and you have communicated with your client that you will be trying again, you can click into the specific invoice and click Reschedule collection.

Streamline your payment collection process with automatic payment retries. This feature enhances the efficiency and reliability of your payment collection by automatically retrying payments that has failed to collect from your clients.

Enabling Automatic Payment Retries is simple two step process:

Once enabled, Ignition will automatically retry failed payments once, 3 business days after the first failure. Learn more about automatic payment retries here.

We can click into a specific invoice to see the full history and breakdown of the billing items, prices and the date in which it was invoiced.

You can also view the Activity log on the specific invoice and see information about payment collections and payment receipts.

Now that you're accustomed to the Invoices & Payments tab, we encourage you to read more about the Billing Schedule tab and also how to invoice a client in the new system!