Introduction

On November 20, 2023, we introduced new subscription plans with an increase in our subscription fees on most plans. The new plans are available to new Ignition customers, or existing customers who choose to change their plan.

Why?

In the last 12 months, we’ve launched several new product features to bring more value to customers, and have launched new plans and pricing to reflect that. This includes Instant Bill, bulk proposal creation and renewals, automatically raising prices when renewing agreements, new payment options and more.

What’s changed?

We’ve made changes to some plan inclusions as well as pricing. Our annual plans also now offer greater savings compared to monthly plans. We’ve also introduced an additional fee for direct debit/ACH/PAD payments above a certain threshold.

You can read about our recent product enhancements here.

New subscription plans

Core	Pro	Pro+
Streamline your client agreements, billing and payment collection	Boost profits and efficiency with more business insights and automation	Everything in our Pro plan at scale plus more flexibility for your business

Existing customers wishing to change plans

For existing Ignition subscribers, your subscription plan will remain the same. If you choose to upgrade or downgrade your plan after November 20, 2023, you’ll have the option to select our new plans.

Inclusions and comparisons

Starter vs Core

Key difference summary

	Starter	Core
Users	Unlimited users	Up to 5 users
Clients	Up to 25 active clients	Up to 25 active clients
Proposal options	❌	✅
Ready-made and custom templates	Ready-made only	Ready-made and custom templates
Proposal renewals (single and bulk)	✅	❌
Adjust scope for signed proposals	✅	❌
Service revenue performance export	✅	❌
Business insights dashboard	✅	❌

Full inclusions

Inclusions	Starter	Core
Users	Unlimited users	Up to 5 users
Clients	Up to 25 active clients	Up to 25 active clients
Cost per additional active client	🇦🇺🇨🇦🇳🇿 +$3 🇺🇸🇿🇦 + $2.25 🇬🇧 +£1.80	🇦🇺🇨🇦🇳🇿🇺🇸 +$5 🇿🇦 + $2.25 🇬🇧 +£3
PROPOSALS
E-signatures (per proposal)	Single	Single
Ready-made and custom proposal	Ready made only	Ready-made and custom templates
Proposal options (up to 3)	❌	✅
Personalized videos (Loom, YouTube, Vimeo)	❌	❌
Proposal reviews and approvals	❌	❌
Email templates to send proposals	Single template	Single template
Pre-loaded service library	✅	✅
Proposal renewals (single and bulk)	✅	❌
Adjust scope for signed proposals	✅	❌
ENGAGEMENT LETTERS
Automated engagement letters or contract terms	✅	✅
Industry standard engagement terms template	✅	✅
Customized engagement terms	✅	✅
PAYMENTS
Automated payment collection	✅	✅
Online payment link to pay manually	✅	✅
Standard cards (most standard Mastercard, VISA credit and debit cards)	🇦🇺🇳🇿 1.95% + $0.30 🇺🇸 🇨🇦 2.5% + $0.30 🇬🇧 1.3% + £0.20	🇦🇺🇳🇿 1.95% + $0.30 🇺🇸 🇨🇦 2.5% + $0.30 🇬🇧 1.3% + £0.20
Premium cards (AMEX, corporate and specialty rewards credit cads)	🇦🇺 2.5% + $0.30 🇺🇸 🇨🇦 🇳🇿 3.6% + $0.30 🇬🇧 3.6% + £0.20	🇦🇺 2.5% + $0.30 🇺🇸 🇨🇦 🇳🇿 3.6% + $0.30 🇬🇧 3.6% + £0.20
Direct debit/ACH/PAD	🇨🇦🇦🇺🇳🇿 1% + $0.30 ($4.00 max) 🇺🇸 1% + $0.30 ($5.00 max) 🇬🇧 1% + £0.30 (£3.00 max)	🇨🇦🇦🇺🇳🇿 1% + $0.30 ($4.00 max) 🇺🇸 1% + $0.30 ($5.00 max) 🇬🇧 1% + £0.30 (£3.00 max)
Payment surcharges (AU and US only)	✅	✅
Discounted payment rates (If transacting >$2M annually)	❌	❌
BILLING AND INVOICING
Automated invoice creation and reconciliation via ledger integration	✅	✅
Flexible billing options (one-off, recurring, hourly, weekly, quarterly, annual & more)	✅	✅
Manual or automated billing	✅	✅
Invoice tracking categories	❌	❌
Invoice line item descriptions	❌	❌
INTEGRATIONS
Xero	✅	✅
QuickBooks	✅	✅
Zapier	✅	✅
Gusto	✅	✅
Xero Practice Manager (XPM)	❌	❌
Karbon	❌	❌
ProConnect	❌	❌
REPORTING
Proposal export	✅	✅
Service revenue performance export	✅	❌
Business insights dashboard	✅	❌

Professional vs Pro

Key difference summary

	Professional	Pro
Users	Unlimited users	Up to 15 users
Clients	Up to 250 active clients	Up to 500 active clients
Cost per additional active client	+$2	+$3

Full inclusions

Inclusions	Professional	Pro
Users	Unlimited users	Up to 15 users
Clients	Up to 250 active clients	Up to 500 active clients
Cost per additional active client	🇦🇺🇨🇦🇳🇿 +$2 🇺🇸🇿🇦 + $1.50 🇬🇧 +£1.20	🇦🇺🇺🇸🇨🇦🇳🇿+$3 🇿🇦 + $1.50 🇬🇧 +£2
PROPOSALS
E-signatures (per proposal)	Up to two	Up to two
Ready-made and custom proposal templates	✅	✅
Proposal options (up to 3)	✅	✅
Personalized videos (Loom, YouTube, Vimeo)	✅	✅
Proposal reviews and approvals	❌	❌
Email templates to send proposals	Multiple templates	Multiple templates
Pre-loaded service library	✅	✅
Proposal renewals (single and bulk)	✅	✅
Adjust scope for signed proposals	✅	✅
ENGAGEMENT LETTERS
Automated engagement letters or contract terms	✅	✅
Industry standard engagement terms template	✅	✅
Customized engagement terms	✅	✅
PAYMENTS
Automated payment collection	✅	✅
Online payment link to pay manually	✅	✅
Standard cards (most standard Mastercard, VISA credit and debit cards)	🇦🇺🇳🇿 1.95% + $0.30 🇺🇸 🇨🇦 2.5% + $0.30 🇬🇧 1.3% + £0.20	🇦🇺🇳🇿 1.95% + $0.30 🇺🇸 🇨🇦 2.5% + $0.30 🇬🇧 1.3% + £0.20
Premium cards (AMEX, corporate and specialty rewards credit cads)	🇦🇺 2.5% + $0.30 🇺🇸 🇨🇦 🇳🇿 3.6% + $0.30 🇬🇧 3.6% + £0.20	🇦🇺 2.5% + $0.30 🇺🇸 🇨🇦 🇳🇿 3.6% + $0.30 🇬🇧 3.6% + £0.20
Direct debit/ACH/PAD	🇨🇦🇦🇺🇳🇿 1% + $0.30 ($4.00 max) 🇺🇸 1% + $0.30 ($5.00 max) 🇬🇧 1% + £0.30 (£3.00 max)	🇨🇦🇦🇺🇳🇿 1% + $0.30 ($4.00 max) 🇺🇸 1% + $0.30 ($5.00 max) 🇬🇧 1% + £0.30 (£3.00 max)
Payment surcharges (AU and US only)	✅	✅
Discounted payment rates (If transacting >$2M annually)	✅	✅
BILLING AND INVOICING
Automated invoice creation and reconciliation via ledger integration	✅	✅
Flexible billing options (one-off, recurring, hourly, weekly, quarterly, annual & more)	✅	✅
Manual or automated billing	✅	✅
Invoice tracking categories	✅	✅
Invoice line item descriptions	✅	✅
INTEGRATIONS
Xero	✅	✅
QuickBooks	✅	✅
Zapier	✅	✅
Xero Practice Manager (XPM)	✅	✅
Karbon	✅	✅
Gusto	✅	✅
ProConnect	✅	✅
REPORTING
Proposal export	✅	✅
Service revenue performance export	✅	✅
Business insights dashboard	✅	✅

Scale vs Pro+

Key difference summary

	Scale	Pro+
Users	Unlimited users	Unlimited users
Clients	Up to 1000 active clients	Unlimited active clients
Cost per additional active client	+$1	N/A

Full inclusions

Inclusions	Scale	Pro+
Users	Unlimited users	Unlimited users
Clients	Up to 1000 active clients	Unlimited active clients
Cost per additional active client	🇦🇺🇨🇦🇳🇿 +$1 🇺🇸🇿🇦 + $0.75 🇬🇧 +£0.60	N/A
PROPOSALS
E-signatures (per proposal)	Up to ten	Up to ten
Ready-made and custom proposal templates	✅	✅
Proposal options (up to 3)	✅	✅
Personalized videos (Loom, YouTube, Vimeo)	✅	✅
Proposal reviews and approvals	✅	✅
Email templates to send proposals	Multiple templates	Multiple templates
Pre-loaded service library	✅	✅
Proposal renewals (single and bulk)	✅	✅
Adjust scope for signed proposals	✅	✅
ENGAGEMENT LETTERS
Automated engagement letters or contract terms	✅	✅
Industry standard engagement terms template	✅	✅
Customized engagement terms	✅	✅
PAYMENTS
Automated payment collection	✅	✅
Online payment link to pay manually	✅	✅
Standard cards (most standard Mastercard, VISA credit and debit cards)	🇦🇺🇳🇿 1.95% + $0.30 🇺🇸 🇨🇦 2.5% + $0.30 🇬🇧 1.3% + £0.20	🇦🇺🇳🇿 1.95% + $0.30 🇺🇸 🇨🇦 2.5% + $0.30 🇬🇧 1.3% + £0.20
Premium cards (AMEX, corporate and specialty rewards credit cads)	🇦🇺 2.5% + $0.30 🇺🇸 🇨🇦 🇳🇿 3.6% + $0.30 🇬🇧 3.6% + £0.20	🇦🇺 2.5% + $0.30 🇺🇸 🇨🇦 🇳🇿 3.6% + $0.30 🇬🇧 3.6% + £0.20
Direct debit/ACH/PAD	🇨🇦🇦🇺🇳🇿 1% + $0.30 ($4.00 max) 🇺🇸 1% + $0.30 ($5.00 max) 🇬🇧 1% + £0.30 (£3.00 max)	🇨🇦🇦🇺🇳🇿 1% + $0.30 ($4.00 max) 🇺🇸 1% + $0.30 ($5.00 max) 🇬🇧 1% + £0.30 (£3.00 max)
Payment surcharges (AU and US only)	✅	✅
Discounted payment rates (If transacting >$2M annually)	✅	✅
BILLING AND INVOICING
Automated invoice creation and reconciliation via ledger integration	✅	✅
Flexible billing options (one-off, recurring, hourly, weekly, quarterly, annual & more)	✅	✅
Manual or automated billing	✅	✅
Invoice tracking categories	✅	✅
Invoice line item descriptions	✅	✅
INTEGRATIONS
Xero	✅	✅
QuickBooks	✅	✅
Zapier	✅	✅
Xero Practice Manager (XPM)	✅	✅
Karbon	✅	✅
Gusto	✅	✅
ProConnect	✅	✅
REPORTING
Proposal export	✅	✅
Service revenue performance export	✅	✅
Business insights dashboard	✅	✅

Pricing

USA

	Starter → Core	Professional → Pro	Scale → Pro+
Monthly	$79 → $125	$169 → $249	$399 → $499
Annual	$69 → $99 Save $26 per month (20%)	$149 → $199 Save $50 per month (20%)	$369 → $399 Save $100 per month (20%)

Australia, New Zealand & Canada (local currency)

	Starter → Core	Professional → Pro	Scale → Pro+
Monthly	$99 → $125	$225 → $249	$549 → $599
Annual	$89 → $99 Save $26 per month (21%)	$199 → $199 Save $50 per month (20%)	$499 → $499 Save $100 per month (17%)

United Kingdom

	Starter → Core	Professional → Pro	Scale → Pro+
Monthly	£69 → £99	£149 → £199	£349 → £399
Annual	£59 → £79 Save £20 per month (20%)	£129 → £149 Save £50 per month (25%)	£299 → £299 Save £100 per month (25%)

High value bank account fee

For Ignition customers on the new plans, Ignition may charge an additional fee on large bank account payments. An extra fee of 0.3% will be added only on any amount above $3,000 (or £2,000 for UK Direct Debit payments). This fee only applies to bank account payments; it does not apply to card payments. Learn more about high value bank account fees.

Payment clearing times

USA

Payment method	Core and Starter plans	Pro and Pro+
Credit card	1-2 days	1-2 days
ACH	5-7 days	3-5 days

Australia

Payment method	Payout time
Credit card	1-2 days
Direct debit	4-5 days

Canada

Payment method	Payout time
Credit card	2-4 days
Pre-authorized debit	7-9 days

United Kingdom

Payment method	Payout time
Credit card	1-2 days
Bacs direct debit	5-7 days

New Zealand

Payment method	Payout time
Credit card	3-6 days
Direct debit	4-5 days