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Legacy plans and new plans
Legacy plans and new plans

Introducing new subscription plans on 20 November 2023 to reflect the added value brought by recent product enhancements.

Nicole Baptiste avatar
Written by Nicole Baptiste
Updated over a week ago

Introduction

On November 20, 2023, we introduced new subscription plans with an increase in our subscription fees on most plans. The new plans are available to new Ignition customers, or existing customers who choose to change their plan.

Why?

In the last 12 months, we’ve launched several new product features to bring more value to customers, and have launched new plans and pricing to reflect that. This includes Instant Bill, bulk proposal creation and renewals, automatically raising prices when renewing agreements, new payment options and more.

What’s changed?

We’ve made changes to some plan inclusions as well as pricing. Our annual plans also now offer greater savings compared to monthly plans. We’ve also introduced an additional fee for direct debit/ACH/PAD payments above a certain threshold.


New subscription plans

Core

Pro

Pro+

Streamline your client agreements, billing and payment collection

Boost profits and efficiency with more business insights and automation

Everything in our Pro plan at scale plus more flexibility for your business

Existing customers wishing to change plans

For existing Ignition subscribers, your subscription plan will remain the same. If you choose to upgrade or downgrade your plan after November 20, 2023, you’ll have the option to select our new plans.


Inclusions and comparisons

Starter vs Core

Key difference summary

Starter

Core

Users

Unlimited users

Up to 5 users

Clients

Up to 25 active clients

Up to 25 active clients

Proposal options

Ready-made and custom templates

Ready-made only

Ready-made and custom templates

Proposal renewals (single and bulk)

Adjust scope for signed proposals

Service revenue performance export

Business insights dashboard


Full inclusions

Inclusions

Starter

Core

Users

Unlimited users

Up to 5 users

Clients

Up to 25 active clients

Up to 25 active clients

Cost per additional active client

🇦🇺🇨🇦🇳🇿 +$3

🇺🇸🇿🇦 + $2.25

🇬🇧 +£1.80

🇦🇺🇨🇦🇳🇿🇺🇸 +$5

🇿🇦 + $2.25

🇬🇧 +£3

PROPOSALS

E-signatures (per proposal)

Single

Single

Ready-made and custom proposal

Ready made only

Ready-made and custom templates

Proposal options (up to 3)

Personalized videos (Loom, YouTube, Vimeo)

Proposal reviews and approvals

Email templates to send proposals

Single template

Single template

Pre-loaded service library

Proposal renewals (single and bulk)

Adjust scope for signed proposals

ENGAGEMENT LETTERS

Automated engagement letters or contract terms

Industry standard engagement terms template

Customized engagement terms

PAYMENTS

Automated payment collection

Online payment link to pay manually

Standard cards (most standard Mastercard, VISA credit and debit cards)

🇦🇺🇳🇿 1.95% + $0.30

🇺🇸 🇨🇦 2.5% + $0.30

🇬🇧 1.3% + £0.20

🇦🇺🇳🇿 1.95% + $0.30

🇺🇸 🇨🇦 2.5% + $0.30

🇬🇧 1.3% + £0.20

Premium cards (AMEX, corporate and specialty rewards credit cads)

🇦🇺 2.5% + $0.30

🇺🇸 🇨🇦 🇳🇿 3.6% + $0.30

🇬🇧 3.6% + £0.20

🇦🇺 2.5% + $0.30

🇺🇸 🇨🇦 🇳🇿 3.6% + $0.30

🇬🇧 3.6% + £0.20

Direct debit/ACH/PAD

🇨🇦🇦🇺🇳🇿 1% + $0.30 ($4.00 max)

🇺🇸 1% + $0.30 ($5.00 max)

🇬🇧 1% + £0.30 (£3.00 max)

🇨🇦🇦🇺🇳🇿 1% + $0.30 ($4.00 max)

🇺🇸 1% + $0.30 ($5.00 max)

🇬🇧 1% + £0.30 (£3.00 max)

Payment surcharges (AU and US only)

Discounted payment rates (If transacting >$2M annually)

BILLING AND INVOICING

Automated invoice creation and reconciliation via ledger integration

Flexible billing options (one-off, recurring, hourly, weekly, quarterly, annual & more)

Manual or automated billing

Invoice tracking categories

Invoice line item descriptions

INTEGRATIONS

Xero

QuickBooks

Zapier

Gusto

Xero Practice Manager (XPM)

Karbon

ProConnect

REPORTING

Proposal export

Service revenue performance export

Business insights dashboard


Professional vs Pro

Key difference summary

Professional

Pro

Users

Unlimited users

Up to 15 users

Clients

Up to 250 active clients

Up to 500 active clients

Cost per additional active client

+$2

+$3


Full inclusions

Inclusions

Professional

Pro

Users

Unlimited users

Up to 15 users

Clients

Up to 250 active clients

Up to 500 active clients

Cost per additional active client

🇦🇺🇨🇦🇳🇿 +$2

🇺🇸🇿🇦 + $1.50

🇬🇧 +£1.20

🇦🇺🇺🇸🇨🇦🇳🇿+$3

🇿🇦 + $1.50

🇬🇧 +£2

PROPOSALS

E-signatures (per proposal)

Up to two

Up to two

Ready-made and custom proposal templates

Proposal options (up to 3)

Personalized videos (Loom, YouTube, Vimeo)

Proposal reviews and approvals

Email templates to send proposals

Multiple templates

Multiple templates

Pre-loaded service library

Proposal renewals (single and bulk)

Adjust scope for signed proposals

ENGAGEMENT LETTERS

Automated engagement letters or contract terms

Industry standard engagement terms template

Customized engagement terms

PAYMENTS

Automated payment collection

Online payment link to pay manually

Standard cards (most standard Mastercard, VISA credit and debit cards)

🇦🇺🇳🇿 1.95% + $0.30

🇺🇸 🇨🇦 2.5% + $0.30

🇬🇧 1.3% + £0.20

🇦🇺🇳🇿 1.95% + $0.30

🇺🇸 🇨🇦 2.5% + $0.30

🇬🇧 1.3% + £0.20

Premium cards (AMEX, corporate and specialty rewards credit cads)

🇦🇺 2.5% + $0.30

🇺🇸 🇨🇦 🇳🇿 3.6% + $0.30

🇬🇧 3.6% + £0.20

🇦🇺 2.5% + $0.30

🇺🇸 🇨🇦 🇳🇿 3.6% + $0.30

🇬🇧 3.6% + £0.20

Direct debit/ACH/PAD

🇨🇦🇦🇺🇳🇿 1% + $0.30 ($4.00 max)

🇺🇸 1% + $0.30 ($5.00 max)

🇬🇧 1% + £0.30 (£3.00 max)

🇨🇦🇦🇺🇳🇿 1% + $0.30 ($4.00 max)

🇺🇸 1% + $0.30 ($5.00 max)

🇬🇧 1% + £0.30 (£3.00 max)

Payment surcharges (AU and US only)

Discounted payment rates (If transacting >$2M annually)

BILLING AND INVOICING

Automated invoice creation and reconciliation via ledger integration

Flexible billing options (one-off, recurring, hourly, weekly, quarterly, annual & more)

Manual or automated billing

Invoice tracking categories

Invoice line item descriptions

INTEGRATIONS

Xero

QuickBooks

Zapier

Xero Practice Manager (XPM)

Karbon

Gusto

ProConnect

REPORTING

Proposal export

Service revenue performance export

Business insights dashboard


Scale vs Pro+

Key difference summary

Scale

Pro+

Users

Unlimited users

Unlimited users

Clients

Up to 1000 active clients

Unlimited active clients

Cost per additional active client

+$1

N/A

Full inclusions

Inclusions

Scale

Pro+

Users

Unlimited users

Unlimited users

Clients

Up to 1000 active clients

Unlimited active clients

Cost per additional active client

🇦🇺🇨🇦🇳🇿 +$1

🇺🇸🇿🇦 + $0.75

🇬🇧 +£0.60

N/A

PROPOSALS

E-signatures (per proposal)

Up to ten

Up to ten

Ready-made and custom proposal templates

Proposal options (up to 3)

Personalized videos (Loom, YouTube, Vimeo)

Proposal reviews and approvals

Email templates to send proposals

Multiple templates

Multiple templates

Pre-loaded service library

Proposal renewals (single and bulk)

Adjust scope for signed proposals

ENGAGEMENT LETTERS

Automated engagement letters or contract terms

Industry standard engagement terms template

Customized engagement terms

PAYMENTS

Automated payment collection

Online payment link to pay manually

Standard cards (most standard Mastercard, VISA credit and debit cards)

🇦🇺🇳🇿 1.95% + $0.30

🇺🇸 🇨🇦 2.5% + $0.30

🇬🇧 1.3% + £0.20

🇦🇺🇳🇿 1.95% + $0.30

🇺🇸 🇨🇦 2.5% + $0.30

🇬🇧 1.3% + £0.20

Premium cards (AMEX, corporate and specialty rewards credit cads)

🇦🇺 2.5% + $0.30

🇺🇸 🇨🇦 🇳🇿 3.6% + $0.30

🇬🇧 3.6% + £0.20

🇦🇺 2.5% + $0.30

🇺🇸 🇨🇦 🇳🇿 3.6% + $0.30

🇬🇧 3.6% + £0.20

Direct debit/ACH/PAD

🇨🇦🇦🇺🇳🇿 1% + $0.30 ($4.00 max)

🇺🇸 1% + $0.30 ($5.00 max)

🇬🇧 1% + £0.30 (£3.00 max)

🇨🇦🇦🇺🇳🇿 1% + $0.30 ($4.00 max)

🇺🇸 1% + $0.30 ($5.00 max)

🇬🇧 1% + £0.30 (£3.00 max)

Payment surcharges (AU and US only)

Discounted payment rates (If transacting >$2M annually)

BILLING AND INVOICING

Automated invoice creation and reconciliation via ledger integration

Flexible billing options (one-off, recurring, hourly, weekly, quarterly, annual & more)

Manual or automated billing

Invoice tracking categories

Invoice line item descriptions

INTEGRATIONS

Xero

QuickBooks

Zapier

Xero Practice Manager (XPM)

Karbon

Gusto

ProConnect

REPORTING

Proposal export

Service revenue performance export

Business insights dashboard

Pricing

USA

Starter → Core

Professional → Pro

Scale → Pro+

Monthly

$79 → $125

$169 → $249

$399 → $499

Annual

$69 → $99

Save $26 per month (20%)

$149 → $199

Save $50 per month (20%)

$369 → $399

Save $100 per month (20%)

Australia, New Zealand & Canada (local currency)

Starter → Core

Professional → Pro

Scale → Pro+

Monthly

$99 → $125

$225 → $249

$549 → $599

Annual

$89 → $99

Save $26 per month (21%)

$199 → $199

Save $50 per month (20%)

$499 → $499

Save $100 per month (17%)

United Kingdom

Starter → Core

Professional → Pro

Scale → Pro+

Monthly

£69 → £99

£149 → £199

£349 → £399

Annual

£59 → £79

Save £20 per month (20%)

£129 → £149

Save £50 per month (25%)

£299 → £299

Save £100 per month (25%)

High value bank account fee

For Ignition customers on the new plans, Ignition may charge an additional fee on large bank account payments. An extra fee of 0.3% will be added only on any amount above $3,000 (or £2,000 for UK Direct Debit payments). This fee only applies to bank account payments; it does not apply to card payments. Learn more about high value bank account fees.

Payment clearing times

USA

Payment method

Core and Starter plans

Pro and Pro+

Credit card

1-2 days

1-2 days

ACH

5-7 days

3-5 days

Australia

Payment method

Disbursal time

Credit card

1-2 days

Direct debit

4-5 days

Canada

Payment method

Disbursal time

Credit card

2-4 days

Pre-authorized debit

7-9 days

United Kingdom

Payment method

Disbursal time

Credit card

1-2 days

Bacs direct debit

5-7 days

New Zealand

Payment method

Disbursal time

Credit card

3-6 days

Direct debit

4-5 days

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