If your firm is rebranding, merging or changing ownership, here is your guide to updating your Ignition account accordingly.

To update your company details in your Ignition account, head over to Settings → General. Update the company information such as company name and company email.

To update your logo and branding on Ignition, head over to Settings → Branding. Upload a new logo and select your branding colour.

If the domain of the email address is updated or you need to make edits to the users on your Ignition account, head over to Settings → Team to update your user's email addresses.

To update your subscription and billing details (Owner Name, Email Address Credit Card), head over to the profile icon in the top-right corner → Subscription and Billing.

Services: If you are merging or buying another firm with an existing Ignition account, you can export the Services in the Library and import them into the primary Ignition account. Check here to learn more!

Terms Templates: To import terms templates, copy the Terms Template, create a new Terms Template in the primary Ignition account and paste it to seamlessly bring over the formatting and placeholders.

There are a few changes that can only be made in the backend which will require you to reach out to our Support team.

If you ever need to change your payout account details, your Principal user can edit the disbursal account details and then submit that change for approval by our support team.

To edit the disbursal account details, navigate to the Settings tab → Payments → click Edit beside Pay account. This request must be made directly by your Principal user for risk and fraud protection purposes. Click here for more information.

Please note if you opt to change your bank account details, your account will go through the verifications process again.
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The creator of the Ignition account is what we call the Principal User and also the billable user. This account gets all the general error notifications and is linked to the billing details of the account. If you would like to update the Principal user, please reach out to our Support team at help@ignitionapp.com.

To request an update to the Legal Identity Name on your Ignition account, please reach out to our Support team at help@ignitionapp.com.

For more guidance, reach out to our Support Team at help@ignitionapp.com.