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Add a custom domain

Give your clients a more customized experience using a custom domain. This quick guide will walk you through the steps.

Nicole Baptiste avatar
Written by Nicole Baptiste
Updated over a week ago

Send proposals (and any other Ignition link) from your own domain (e.g., proposals.youragency.com) so clients experience a professional and trustworthy link that aligns with your business. If you’d like to give your clients an even more customized and integrated experience, consider using a custom domain.

Let's explore adding a custom domain to your client's experience.

Please note: You need to enable this toggle in Settings → Labs in order to activate the feature. Click here to learn how.

Consistent brand presence with your own domain

From the first click to the final signature, reinforce trust and elevate your brand perception by keeping every interaction under your own domain. Presenting proposals through a custom domain reinforces credibility, builds trust, and maintains full control over the client experience.

For a more tailored and cohesive client experience, leverage a custom domain to present your brand seamlessly across every interaction.

Before and after custom domain setup

Before:

After:

Technical Set Up Instructions

To set up your Custom Domain, first, select a provider and then follow the technical instructions below to ensure your domain correctly links to Ignition.

Note: we’ve provided a list of popular providers and their instructions at the bottom of this support article

Set up CNAME record

  1. Add a new DNS record - select CNAME as the Type

  2. Name - this should be a name that shows up in the URL. If you want your URLs to say http://client.yourdomain.com then you need to name the host “client”. This name can be whatever you like and here are some other examples:

    1. access

    2. agreeement

    3. services

    4. hub

  3. Value: This is important to get right so the target/value is properly linked to Ignition, this should point to proxy.ignitionapp.com

  4. TTL: This can be left with what is currently set.

  5. Copy the new domain URL once set up

See GoDaddy example:

Enter your domain in Ignition

  1. Log in to your Ignition account, navigate to the Settings → Branding.

  2. Paste your domain into the custom domain field to save your new URL in Ignition
    ​

  3. Wait for the URL to be verified

    1. Attention! It may take up to 48 hours for a DNS record to get updated, but it’s usually about an hour.

  4. You can check your domain health check page to know if your new domain is ready to use:

    If you see the domain verified response, you can now return to the Branding settings and activate your domain

    If you see a site can't be reached response then you will need to try again later

Once verified, clients will land on your domain when they click on any of the links shared by you from Ignition.

Need some help? Here are instructions for adding DNS records for popular providers:

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